Omni Orlando Resort at Championsgate

Quartez checked me in. Even though I was checking in at 1:30 in the morning he was friendly and informative.

When we come to install marketing activations all across the country for Omni Hotels & Resorts we are on a focused mission with little to no time to spare before needing to race off to the next location. This pace continued for over 120 days non-stop. Because of this pace and zero room for unexpected delays, it is imperative that we work well with Omni staff in numerous departments such as servers, bartenders, custodial, engineering, pool staff, front desk, dining, sales. Without these staff members leaning in hard with us to make the needed adjustments in service without skipping a beat, we would never be able to finish on-time, much less days early. The following staffers made a real and noticeable impact on our ability to work Amd our ability to relax and restore ourselves at the end of each day: Bar Staff: Diego, Laney Servers: Yasin, Keenan Mgr: Grace, the Mgr on Duty @David's Saturday & Sunday evening during World Cup (spacing on name but he was exceptionally on top of everyone and everything, consistently Engineering: Daniel and the Engineer who graciously but cautiously lent me his drill and drill/bit indexes to finish installing the 3ft Tiki God masks hours b4 we left. F&B: Ted Z and Nabil - we blow these repeatedly throughout the day, every day we are on-site to troubleshoot, find missing stored elements, deliveries, updates, questions and they never tire or complain, they just help us get it done. All clients are Not created equal, and these Omni staff are just the top of a very long list of staff that make every project at Omni successful for our mission and an absolute pleasure during our stay. ThinkBrothers thanks each and every one of you! David DeSanto Co-Founder, Executive Producer Chris Fischer Co-Founder, Creative Director

My family just checked out from the Omni Orlando Championsgate after a two night stay. I could have rated some aspects of our stay 1 or 2 stars and others 4 to 5 stars depending on what we're talking about. 3 is where I landed overall and in some respects I feel I may have been too generous. I originally booked two separate rooms, one for my two young daughters, wife and I and another for my parents. I called asking to purchase an upgrade to a larger room for us to be a little more comfortable and eventually the representative offered for us to purchase an upgrade for one of our rooms to a "two bedroom villa" for $300/night on top of our existing room rate. As this room would be 1500+ sq ft and have enough beds for my entire family (parents included) I cancelled my second room reservation. When we arrived at the hotel, we checked in at the main reception in the main hotel building. The representative was very friendly and took the time to walk me through the layout of the hotel. She provided me with the most efficient way to get to the building our 'villa' room was in, which I knew was different from the main building based on previous discussions with the representative I spoke to on the phone. This is where things took a turn for us. When we arrived at the separate 'villa' building, which I must admit was a reasonable walking distance from the main building, we noticed the hallways had a musty or smokey odor (luckily this wasn't present in our room). When we arrived at our villa's door, we thought our key cards didn't work, but it was just that you had to use some force to open the door. Once inside the room, it had everything the representative described (one king bedroom, one two-bed bedroom, a separate living/dining/kitchen room and another separate den-like room), but the furniture was extremely outdated. To put this in context, my dad who is comfortable just about anywhere, has just turned 72 and has stayed in the hotel before, thought the furniture was severely outdated and the room desperately needed a renovation. Nonetheless, the room appeared clean, so we decided to take a trip to the pool with the kids because we saw online there was a lazy river, wave pool and water slides for kids. This is where we almost decided to check out. We walked to the pool and before we even got there we heard a lot of activity and music. When we got to the pool we noticed it was extremely busy with nearly all of the pool chairs occupied. We got towels from the towel hut and the staff seemed generally irritated. We went looking for somewhere to settle in and were unsuccessful. I can't quite describe in words the environment but I can say that this was not the serene atmosphere that appears on the Omni's advertising and certainly didn't match any 4+ star hotel I have ever stayed at. As we were looking, there was a collapsible table set up serving snow cones and I asked if there was anywhere we could grab something to eat while we were at the pool. The staff indicated the pool restaurant was closed for renovations, but we could go back inside the main hotel building and go to their 'Deli' for food. We eventually found some seemingly vacant pool chairs (there were still towels strewn about) and sat down while my daughters went in the pool. I noticed near where we were seated that there were more collapsible tables and canopies set up that seemed to have some food for sale (which the snow cone staff we just talked to must not been aware of). The staff appeared generally unwelcoming and I asked if the menu posted out front was, in fact, available, to which they said 'yes'. I ordered some burgers and chicken fingers for us and, while waiting, noticed that the lazy river was nearby so I asked where you could get the inflatable donuts/inner tubes to use the river. They, again seemingly irritated, told me that usually there would be tubes available next to the river but they were all taken and must be in the river somewhere. I have never felt such a 'fend for yourself' attitude from so many staff members of a hotel and there was no one even pretending to try to provide hotel-like service. This felt like I was at a low budget company barbeque and too many people came. I was so embarrassed I had made these arrangements for my family and we had contemplated leaving the property. It didn't take long for us to decide that returning to our already disappointing room was the better option for the evening. We went outside the hotel and brought food back for fear or what room service might look like. Up until this point, I would have easily rated this hotel 1-2 stars, but things were dramatically different the next day. We were going to Disney the next day, so I had prearranged a 9am departure using the hotel's shuttle. We decided to go to the breakfast buffet beforehand. Shockingly, everything was great. The restaurant looked nice, wasn't crowded at all and was relatively quiet, we were seated quickly, service was friendly, attentive and swift and the food was enjoyed by my whole family. While at breakfast, I was texted by the shuttle driver personally to remind me of my upcoming trip and confirm timing. This felt like a different hotel altogether. The shuttle drivers were the absolute standout. The buses themselves were relatively small which was nice and the drivers could not have been more professional, greeting all parties by name and confirming destination and drop-off order. We had also been told in advance that despite going to EPCOT we would be dropped off at Magic Kingdom, but because no other parties were going to Magic Kingdom, the drivers happily dropped us off directly at EPCOT and told us our pick up could be at EPCOT too. Even more pleasantly, the pick up driver at the end of the day texted me in advance not only to confirm the pick up but also told me not to rush because there were no other parties being picked up at that time and we could spend a little extra time in the park if we desired. Then when we got back to the hotel she offered to drive us directly to the villa building instead of the main hotel building. I can't emphasize enough how professional these two drivers were and how different our experience was with them compared to the day prior. Luckily the positive experience continued through to our last day. We had a similarly great experience at breakfast as the day prior. We also tried the pools again and it was the total opposite of the one we had just two days prior. Staff greeted us on arrival and offered to generally assist with whatever we needed. None of the facilities were overcrowded, we easily found seating and had access to all the attractions (kids slides, wave pool, lazy river, etc.). Floatation devices and inflatable donuts were plentiful and available in multiple locations. Even the restaurant that was under renovation had reopened (although we did not have time to try it), menus were distributed throughout and there were no collapsible tables or canopies to be found. My two daughters had an absolutely amazing time enjoying all the pools had to offer and it seemed like many of the other guests were just small families enjoying the facilities as well. Given the stark contrast between our two experiences (make no mistake, our room didn't renovate itself overnight, but the service was very different), I had to ask the staff members what had been going on when we checked in that might have created such an unpleasant experience. Two staff members at different times mentioned to me that generally weekends in the summer are very busy because they have events and sometimes have 'day pass' customers (which I didn't realize was possible considering all the signs that suggest the pool is for hotel guests only). I also heard from both staff members that they had heard it was an especially busy weekend, so it remains a bit of a mystery what led to such an unpleasant arrival for us. Overall, I have to be honest and say I would be very reluctant to return to the Omni Orlando Championsgate given how inconsistent our experience was. They had some truly exceptional staff members, but the facilities felt incredibly outdated and I just never want to run the risk of being in an environment like we experienced at the pool while we're trying to enjoy our vacation. I also feel like we were severely overcharged for our 'upgrade' to villa that seemed like it hadn't been updated in decades. I get the feeling there is a 4+ star experience for some people at the Omni Orlando, I just don't know what you would have to do to guarantee it.

All the staffs are very friendly and helpful. Thankful for Front Desk staff Quartez who was so genuine in welcoming us and Jonathan the shuttle driver. The atmosphere is great and the rooms are so nice. We came to enjoy the Disney resort but cut the park time shorter to enjoy Omni Resort

We booked a pool day pass and got access to all of the amenities. They have a lazy river , wave pool, a family pool with a slide & an adults only pool aswell as miniature golf. Full access to all of their bars and restaurants is included. This is a must do for all families and even a couples getaway. The environment was fun and family friendly. The food was delicious and the drinks were very well made. Special recognition to our server JERMAINE. He was EXCELLENT. Jermaine was attentive, courteous, kind and friendly. He made our day even more enjoyable with his superb hospitality.

We really enjoyed the Yellow Ribbon Event hosted by the 81st Readiness Division. The Omni at Championsgate was the perfect place for the service members and their families to connect, recharge, and learn! Special shout out to Kate & Noemi who helped make us feel welcomed. The rooms were beautiful, and we loved the lazy river!

I cannot say enough about our experience. We had a wonderful time. The pools and all outdoor areas are clean and well kept. Our room was spacious with a great view from our balcony. The entire staff was great! Especially Melany, she made sure our stay on our 30th anniversary was special and one we will never forget!

Friendly service that was fast

Room is perfect. Dinner at Trevi was delicious and the service was great.

Jay was amazing had great recommendations was friendly and fast