Best Western Plus Gatineau-Ottawa Downtown

La ubicación y el Personal muy amable

Las alfombras un poco deterioradas

Excellent

Rien

Un emplacement idéal pour visiter les deux rives à pied.

Le building est vieux. Un vieux système de ventilation très bruyant. La salle du petit déjeuner a besoin de rénovation avec une offre plus haut de gamme.

When we booked the room, we were told it was a Queen Suite, with 1 Queen bed and 1 double bed in separate rooms. Ultimately, both beds were double beds and they tried to tell us it was a “Small Queen Bed”, no such thing, and subsequently stated they don’t have Queen beds?!?. And oddly enough we booked 2 separate bookings for the same type of room and the other room definitely had a Queen and a Double - which that one was fine.

After bringing this problem up to the front desk staff, it became a 3+ hour discussion between the hotel and Booking.com to rectify the situation as we could not accommodate our family in the 2 double bed room, so asked for another room, which they did not have and ultimately stated we wanted a refund for the entire 4 nights we had booked for the 1 room. We were told following the 3 hours of back and forth that we would get the entire balance refunded, as such we left the hotel and booked another hotel, so did not even stay 1 night in the hotel. I find out after the fact that I only received a booking.com credit towards a future booking (which will not happen), of less than 9% of what I paid (ridiculous!!!!). For a hotel room i did not stay in, and left immediately, I didn't even get reimbursed for the last 3 days of the booking, why???

Location

Choose this accommodation option if you enjoy tossing & turning EVERY night while noisy guests from the floor above jumping for hours and partyng on the balcony. The bed bugs feature was such a surprise to our child. Mind you that this is a business trip, the lack of sleep for all 3 nights of our stay was totally my intention to keep my performance in check.