Holiday Inn Phoenix/Chandler by IHG

That the property was in safe area.

The room was actually kind of dingy. The rug was dirty. The bathroom sink did not have a stopper. Some of the drywall in the bathroom around the floor was breaking away. The rug was shredded where you went into the bathroom. I was really disappointed and I paid almost $300 for this room and I have stayed in other facilities for much less in the rooms were much nicer very disappointed.

The Hotel was very nice and the room was clean. The lady at the breakfast station on Friday was wonderful, polite and accommodating. Saturday was a whole different story here. 1. The trash cans outside were over flowing with trash. 2. The breakfast person a male was rude and acted like it was a bother to ask him anything. 3. When we returned to our room at 4pm our room was not cleaned. I called the front desk to ask if someone could just get the dirty towels and empty the trash. Nathan told me to bring the "wet dirty towels " to the front desk and he would send someone to get the trash. I told him absolutely no. The housekeeper Marie came and gladly took the towels and did the trash. I won't stay here again because of Saturday. Your staff needs training.

Location, I have stayed here before but it seems to be going in the wrong direction

Staff, front desk gal had zero concern on what happened, I woke up with bug bites. I was very discreet, made sure no one could hear except her, and she did not have a care for what happened at all. I have never asked for a refund but I should be reimbursed 100%

Todo muy bien

Pedí toallas porque éramos 4 y solo había 3, y nunca llegaron. También llevaba mi perrita y la verdad 100 dólares por noche se me hizo mucho

Location! … Beautiful hotel.

Very nice hotel.