Holiday Inn Phoenix/Chandler by IHG

My wife and I checked in Late Thanksgiving night . The receptionist was cheerful and helpful. The next morning, things went south. I have stayed at several Holiday Inns and other IHG properties and usually had great experiences but not here. I headed down to breakfast and since the restaurant (which the site falsely claims to be in business) was closed and there was a smaller Holiday Inn buffet. I started to grab a plate. The attendant rushed over and rudely told me I needed a ticket. He was rude from the get go and after his rant I said OK, I'll get a ticket! Then he told me I had a bad attitude and began to aggressively approach me. He got within a foot and a half. then I held my hand up to his chest and said Back off!. He then yelled "GET YOUR HAND OUT OF MY FACE! This brought the desk clerk over who sent him away. We got the ticket mess sorted out then I ate breakfast and did not interact with the young man anymore. I called IHG customer service who were cordial and apologetic. They apparently called the GM who was rude. Never again!

Clean room. Pet friendly

Amazing accommodations with a comfortable bed.

We didn't bring our dog this time. Didn't go into the Hot Tub, usually don't not a fan. Pool looked a little green so we passed on that as well. Room was nice but the carpet felt a little moist but I think that was from the AC that was blasting. In regards to the bathroom; there was water damage to the wall next to the tub and next to the toilet. On the bright side the bed was comfortable, we had a nice breakfast and we have no complaints.