Peppers Beacon Queenstown

None.

A few hours after checking in, my allergy became much worse due to the condition of the room. It was extremely dusty, especially behind the TV, and I have photos and videos as evidence. The excessive dust aggravated my allergy, making it a serious health and safety concern. The bed was also very itchy, and when I took an extra comforter from the wardrobe, it had a strong unpleasant smell. I reported these issues to the night manager, who moved me to another room. While the second room was not dusty, the pillowcases and blanket still had an unacceptable odor. I chose not to complain further because I didn’t want to ruin my hard-earned holiday. However, the dusty condition of the first room caused my allergy to flare up and should be addressed, as it poses a genuine health and safety risk for guests. I am deeply disappointed with how I was treated as a guest. I hope the hotel will take responsibility and provide appropriate compensation for the inconvenience and distress I experienced. The issues I encountered throughout my stay made what should have been a relaxing holiday extremely unpleasant. No guest should have to deal with these conditions, especially when they affect their health and well-being.

Clean and comfortable. Short walk into the town centre and the staff were all lovely and coffee machine at reception is great for a morning coffee before you head out

No minibar or room service. Can always Uber eats two not a huge issue

Rooms were great, very clean and great location.

Access to breakfast. Maybe need a better connection to neighbouring resort for breakfast

The view was amazing

It needs some upkeep

Location was excellent, parking was a challenge with tight parks, view of the lake was lovely.

Rooms were warm and there were no instructions to work out how to regulate temperature. Fireplace was either on or off so room was hot or cold as we couldn’t adjust anything which was disappointing. Rooms lacked ventilation overall. We had rain and the water pooled on the patio quite significantly and didn’t drain. Patio door was missing a lock which mean the unit was unlockable.

size of apartment and felt luxurious!

nothing