Hilton Garden Inn Columbus

The customer service, shower, and location were amazing! We enjoyed our stay!

The bar tender had multiple roles and that causes slow service. There was a weird smell in the first floor hallway.

My daughter had one wish for her 4th birthday: to stay in a hotel. I chose this one because of the indoor pool and the inviting outdoor space by the pond — and I’m so glad we did. Was it perfect? No. The indoor pool area could use some upgrades — safer, less slippery floors, actual pool towels, and better air circulation to cut the humidity (and the echo, which was real 😅). But the room was clean, the bed was super comfortable, and most importantly, it gave my kids space to laugh, splash, and play without bothering anyone else. They had a blast swimming while it stormed outside and then frog-hunting by the pond when the skies cleared. But what made our stay truly memorable was Julia, a kind and observant housekeeper we met in passing. She noticed it was my daughter’s birthday — and later came back to gift her $5, explaining someone had left her a tip and she wanted to “gift Kayte what she had been gifted.” That simple, selfless gesture blew me away. What a beautiful moment of kindness from a complete stranger — to a four-year-old, no less. That experience alone earns this hotel a 5/5 in my book. We’ll definitely be back for another local staycation.

The property is gorgeous! Rooms are large & Fabulous.

Everything about the room was great except the toilet that did not flush very well.

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Everything was very nice

Well the fan in the bathroom did not work causing excessive humidity and my spouse hair responded to it. The bathroom tub was slippery and I fell. The tub faucet was loose. Then, ask for a late check out because my spouse had to redo their hair and was allowed 30 minutes. A not so positive stay. Additionally went to get coffee at 9:30 AM and the regular was out and I had to wait for more to be brewed. Not a good stay

This property cancelled our reservation on the morning of our trip and did not contact expedia to notify us in a timely manner. This property informed us twice to contact the third party expedia for the reason why our reservation was cancelled and expedia was unaware this had happened. In truth, through no fault of expedia or the property frozen pipe had damaged the rooms we were to be placed in. The bad thing was employees did not let expedia know nor us in a timely manner. Expedia was excellent in assisting us.

We had to leave too early on Thursday to have the hot breakfast. We were excited for it Friday. Got down to the dining room and found out there was no breakfast on Friday! Still not sure why there wasn’t. the front desk help was extremely friendly all the way through our trip!