Extended Stay America Suites - Anchorage - Midtown

Ok Not great but accessible

It was fine, just very basic and no frills, but very clean

1. Very dirty. 2. Asked to clean bathroom & vacuum REFUSED. Stay was 11 nights. 2. No towels handed 3. Ac did not work for 2 days. After complaining it started working. 4. Stove did not work. For 3 cups of hot water to make tea, was asked not to take any hot water from the coffee station. ( We bought our own kettle). 5. Asked for extra bath soap, said they didn’t have any 6. Couch was broken, couldn’t even sit on it. 7. Drapes hanging off the hooks. 8. Asked for 12 pm check out (1 hour after the 11am checkout). REFUSED.

Be prepared to have them scan an ID for every person who’s staying- maybe because it’s a residence for some. There was a visible half full bottle of whiskey on the file cabinet behind the check in and by the looks of the staff- I wasn’t surprised. The room wasn’t as bad as I expected after check in but when we opened the sofa bed there was hair on the sheet- pretty gross. We were there less than 8 hrs so it was tolerable but any longer would be a no go for us .

When I first checked in, there was pop stands when you first walked in the entryway and it smelled like cat and dog. When we got to our room, the hallway smelled like cat pee and dog pee got Trevor room and it was filthy. The air conditioning did not work, nothing was very clean or cleansing us at all. Call the front desk. We got a different room much better, but I did have problems with the door sticking in the shower draining, I would not recommend it to anyone.

Poor customer service. No one knew how to deal with authorization forms so they charged my personal card. I had no per diem for my work trip because of this. I tried to get it fixed and all they said is that they have no access to authorization forms. Other than this, its a nice place to stay. Very comfortable.

My flight was delayed by 2 hrs from Dallas to Anchorage. When I showed up to check in I was told since it was past midnight that they consider that a no show. As a result I would have to make a new reservation for a new charge. Are you kidding me. That is Terrible service. The hotel also smelt of smoke everywhere and wasn’t clean. I ended up going to another hotel. I would never give these clowns another penny.

It was ok for one night. The location is good, but there were people loitering outside making me feel uneasy walking to my car at 2 am to get to the airport.

The worst hotel I have ever stayed. Neglected, dirty, old furniture, broken bed, broken window, noisy with people’s conversations heard in the room all throughout the night. At $247 a night I was expecting something clean!!! Terrible!!!

We arrived for our reserved room at 7:00pm in mid-July. The hotel had over-booked by 14 rooms. We supposedly got the last actually available room, but we went to it and it had not been cleaned. It was pretty disgusting with trash and other personal items in it. There was no manager, just one receptionist at the desk. There was no housekeeping to clean it and they would not allow us to gather new linen and clean it for ourselves, so we had no place to stay. They were charging $290 per night, which they did refund but we had to go searching and finally found a room from the 8 other hotels we called. This place is a dump, trash cans were sitting outside in the hallway. Seemingly homeless people wandering the halls (not sure how they afford this place at $290/night). A few of the building outer windows had boards (instead of windows), not a great neighborhood despite looking "ok" using Google street view.