Long Bay Beach Resort

Excellent property.

Beautiful setting

Beautiful location on the beach. Ground floor suits are very large and well appointed with a large patio (including a sofa, 2 chairs and table) & direct access to the beach with a palapa. Other rooms (villas) are on the hillside and would be hard to navigate because of the long steep climb up the hill to reach them. The beach is long & quiet with beautiful white sand, however, not very swimmable due to large coral and rock formations. The water is generally calm except for a couple of days when the waves were a bit stronger. There is no lobby on the property, just a hut with some staff in it. There doesn't seem to be any concierge to help with reservations and told us to use our cell phone to call the restaurants and even the spa on property. Most staff were very courteous and friendly. The main restaurant and sushi restaurant had good food but were a bit limited on food choices. We were unable to ear at the pool restaurant since no-one ever seemed to want to wait on you (bartender) and the tables were never set up for lunch. The menu looked interesting but it didn't seem to cater to the hotel guests (a shame). We wound up eating most lunches off-property. Most bartenders at the bar were friendly and efficient. The bar was reasonable stocked but ran out of our liquor mid-way through the week. The location is about an hour away from the airport over curvy and speed-bump filled roads. A car is necessary if you want to explore or eat at the off-property restaurants.

Great hospitable staff for the most part. Some waitresses could have a better attitude but overall, we are very pleased with the service and atmosphere.

The room and property were beautiful. Esthetic was perfect. The staff working at Johnnys Bar were fantastic.

The staff was extremely lazy, slow, and dismissive of needs. When we asked for clean bath towels we were told we had to wait until our room was serviced later in the day and were questioned if we needed to shower at the time of the request. Additionally while the pool restaurant hours are listed to open at 12 we were told they couldn’t take our order until 1; furthermore we had to wait almost 1 hour for a salad and wrap to arrive while there were no other patrons in the restaurant. There were not enough beach loungers as they were taken up by day trippers and there was no food/drink beach service.

The best thing about this hotel is the location. Smack on a gorgeous beach - waves practically come up to the stairs of the bar. We also liked the overall size and vibe. Less resorty - more boutique. We had a beautiful, contemporary ocean front room. Friends had a room on the hill and it was a bit dated. Don't miss the walk/ride to Smuggler's Cove or the tacos at Patricia's bar.

Check-in was painful. The room was not ready at check in time and they couldn't even find a few beach towels for us to use while we waited (but kudos to the young man who went to the laundry to try to get some). The pool area desperately needs some shade. Lots of concrete and glaring sun.

Very nice rooms and food was good. Gym was large and well equipped.

Pool area was not that inviting and did not have a lot of shade options. Beach by the hotel was very difficult for swimming due to rocks.