Long Bay Beach Resort

Long Bay Beach Resort is a beautiful property. The staff was extremely helpful and friendly. When booking, we didn't realize that the property was on such a rocky beach, but there is a beautiful beach a short dive away, which the hotel will bring you to and pick you up from. Looking forward to going back.

It's a beautiful, quiet resort with lovely staff and very relaxing environment.

Room had a very strong and unpleasant smell, that was partly masked by a smell of fresh paint

Our five-day stay in February at this hotel revealed a property of stunning beauty, boasting spacious and well-maintained rooms, a picturesque beach, and excellent dining. The rooms were a true highlight, offering both comfort and cleanliness, complemented by lovely views. The hotel restaurant served delicious, albeit pricey, meals, and the pool bar offered enjoyable drinks. However, the experience was significantly marred by inconsistent service and apparent staffing challenges. Check-in was chaotic, with long waits and frustrated guests, and we received no initial hotel information, leading to confusion about included amenities like breakfast. Throughout our stay, service was consistently slow, and the restaurant staff lacked warmth, failing to provide a welcoming atmosphere. Pros: * Beautiful and clean rooms * Excellent views * Private beach access * Delicious restaurant food * Great pool bar drinks Cons: * Significant staffing issues leading to slow service across the hotel * Unfriendly and unenthusiastic restaurant staff * Disorganized and inefficient check-in process * Lack of clear communication regarding hotel amenities and inclusions. While the physical aspects of the hotel were impressive, the service fell short of expectations. Despite the comfortable stay, the service issues would likely deter us from staying here again.

Lovely location for breakfast but service a little slow and some staff seamed happier in their work than others.

While some staff were lovely others seamed less than happy in their work.

The only thing negative it is took the front desk 1 hour to get us a taxi to go to the next location.

Resort is nice. Staff is nice. Place is clean. Prices are a little hefty. Food amazing, but expensive.

I liked that the grounds and design of rooms were beautiful. New and Clean.

For a high end hotel the assistance by the staff was did not exist. There is not even a front desk! No tour, were totally on our own how to find things. The cafe had no muffins or pastries in the morning after 9 am, the drinking water station broken and not a piece of fruit to be found. There should be transportation to town or the beach - again totally on your own and $100 to call a cab. That was really a shock.

Perfect spot to kick back and relax. Property was updated, specifically the gorgeous rooms. Food was very good and the staff was incredibly helpful

Location, beach front and the views are lovely. Rooms are spacious and clean. The bed was very comfortable. Pool area and grounds were superb.

There were very few sun beds for the hillside rooms along the beach front. Be aware there is a daily amenities fee to pay in addition to the price given on Booking.com. For the prices charged we expected a higher quality of Hillside room finish.