City Express by Marriott St. Augustine

Air conditioner very noisy, no ice bucket, refrigerator doesn’t work, no tissues.

​I am writing to express my serious concerns regarding the conditions at your hotel on the night of August 31, 2025. My friend and I checked in around 9:00 PM with a pleasant employee and initially had a positive experience. ​However, when we returned to the hotel around midnight, we were shocked to find the premises abandoned and unsecure. There were no cars in the parking lot, the main entrance door was wide open, and office and reception desk were dark. A sign at the front desk stated, "We are closed any emergency call 911." ​This situation was not only deeply unsettling but also created a significant safety risk. Due to these alarming conditions, we did not feel safe staying at the hotel. We immediately collected our belongings from our room and left the premises to find other accommodations.

We got a last minute booking quite literally 30 minutes before showing up. The property is in the middle of renovations but you can't beat the price for a last minute booking. They offered a hot breakfast and fresh coffee which was greatly appreciated. The staff was very kind and welcoming, made check in and check out a breeze!

The guy who called me to tell the bad news took it upon himself to try and help find us a room in the area. That was the best he could do, and I am appreciative of his efforts.

I was called the day of my reservation notifying me that the room was under renovation and not available. This was when i was leaving my house to travel 6 plus hours. The room was wheelchair accessible with a roll in shower, we travel with a power wheelchair. Limited option in the area with availability.

The location, was close yet, not too close to the downtown attractions. The area is very peaceful. It's easy to get to everything in 5 minutes.

I could tell that it was an old Country Inn Suites, you could also see the renovations and upgrades being made yet, not an inconvenience. The manager was very hands on, always cleaning or doing something for the betterment of the hotel, great guy.

They're updating the hotel and thats cool. They had all the handicap parking blocked

Let me start by saying we have stayed at this location within the last year and a half when it was the Country Inn & Suites and we didn’t have any issues, it is an older hotel but was better than this visit. Upon our arrival this time, the front desk clerk Jay (clerk not the property owner) was wonderful when we checked in. He was probably the best part of our stay. Everything else was not great. The entire 3rd floor of the property was being gutted and the remainder of the hotel was disgusting. The floors were covered in caked up stains and dirt, the place had not been dusted(tables in lobby were covered), walls were dirty, and vents in the lobby were leaking what looked to be like water. Our room wasn’t horrible but we ended up sleeping on top of the covers never unmaking the bed. Housekeeping only comes every 3 days according to the sign in the lobby. The breakfast consisted of stale cereal, bread, and bagels. The eggs and sausage looked like they were sitting in liquid. Anytime I went to the front desk after initial check in there was no one to be found. Dave yourself the disappointment.

We liked everything