Holiday Inn Express Hotel and Suites Alice by IHG

Hotel was clean & staff was friendly but your elevators were broken. My stay was accommodated & staff secured a room on the first floor however the room was next to hotel exit & we heard the door open & close every time a person opened or shut the door I didn’t sleep well. Additionally the side exit door did not lock automatically so anyone could come inside without a key pass.

Communication from the staff was very good, let us know elevator was out early in the morning before arrival in case we needed to change hotels. Check in was quick. Room was clean and had a good blackout shade. Emergency exit on the side of the hotel facing highway would not fully secure. Someone had used it instead of the actual exit. Air conditioner in room needs maintenance. The fan on high would not blow any harder than on low or auto. It cooled but took longer than it should. Was not uncomfortable eventually. I reported both issues to the front desk 6/1. Breakfast was good, the lady running it made some pancakes for my child, she was attentive to all that were there. She did a great job. Overall staff was very good, hotel just like most needs a little extra work which seemed the staff would report.

Breakfast was good and property was very quiet

The breakfast was very good 👍

There were little fruit flies in our room which were very annoying

Elevator not working, at breakfast waffle maker not working if you wanted coffee the coffiee maker did not give enough hot water and worker had to heat it up in the microwave for you. At check in or in website there is no mention that the room would not be cleaned automatically. The website did not state any of this and the staff did not inform us. When I asked on the day of my return back after 1st stay staff pointed to a sign. We had a bill of $376 and not even the towels or trash was taken out of the room. You need that on your website perhaps a statement saying "Daily cleaning of room and repleshment of towels must be requested

Very friendly staff. Nice lobby. Air vent in rooms could definitely use a good deep clean and new filter. The breakfast buffet looked great but daytime snack options were limited.

Very nice

It was great rooms are clean breakfast was awesome

everything was great all around

Was a very nice hotel - beds were very compfy, breakfast was really good (surprisingly). We asked for a quiet room and we got one - with no neighbours and no noise at nighttime - very much appreachiated. Smart TVs would be nice in futuretime or the possibilty to plug in our devices into the TV