Aquila Elounda Village Resort, Suites & Spa

We had a great experience with Charis! Get the full experience. You won’t regret it. It was one of those full spa experiences

I booked this hotel expecting a luxurious 5-star experience, but unfortunately, it fell short in many key areas. It is not on the 5* level of similar experiences we have had with the Mitis or Ikos hotels in Greece. My main issue was we paid extra for a sea view - the hotel description states these rooms are not on the ground floor and offer sea views. The room lacked the promised sea view, which was a major letdown. See photos - the first room we were given was on the ground floor with a view of the lifeguard at the pool - our 'balacony' was part of the main walkway to the pool. As we arrived at 1am we were told we could not change rooms until 10am the next morning when the manager in charge arrived. We ended up losing a day of our holiday sorting out the room - we were told the hotel was fully booked and the staff made us feel we were a bother asking to be given the room type we had paid for! The room we were moved to was only slightly better but still not what I would consider a sea view (see photos). More concerning with the rooms was the old outdated furniture - chipped and tired-looking, far from the polished finish you'd expect at this price point. Dirty marks on the curtains and stains on the floor etc. We were all inclusive with access to the al carte resturants - you have to book for these via the hotel app. When we arrived on day one we were unable to get one single booking for our week long stay - it was only after going to reception and having to complain that we were able to get a table. Service was stretched thin throughout our stay. We regularly waited 20–30 minutes for drinks by the pool, and flies around the buffet food were off-putting. While the staff were friendly, they were clearly overworked. One final warning: the blue pool surface rubs off on your feet and stains—definitely not ideal. Overall, it felt more like a 3-star stay dressed up in 5-star marketing. A few improvements in maintenance and attention to detail could make a big difference, but as it stands, I wouldn’t return or recommend it. Be aware of these points when making a booking. Very disappointed we didnt get the experience we were after.

Vagelis very professional masseur, This was my first massage and it left a really big impression on me. I am very satisfied with this very much.

Wow what can I say yet another fantastic two weeks at the Elounda village hotel. To be honest I was preparing myself for some disappointment as I could not see how they could  maintain such high standards  but again my expectations were surpassed. Excellent food in the three restaurants and really friendly and attentive staff with special mentions for Maria and Elani in guest services, Mustafa at the symposium, Elani and Maria in the lobby bar, Enkeleda at breakfast and Zia at the beach bar. The management should be very proud of their staff selection as it’s the people who are the greatest asset. Wonderful complimentary boat trips and thanks to Maria and Elani for making our wedding anniversary so special again. We will definitely be back again next year for our ninth visit.

Charis & Maria were amazing in their service. The body heals when it relaxes and I certainly feel healed. Thank you so much for this experience.

Perfect massage. The Spa is great, the facilities are amazing. The staff is friendly and helpful and Vagelis and Kostas did an awesome job.

A careful and competent therapist created a relaxing atmosphere and resolved some deep-sitting tensions. I can highly recommend this spa with its amazingly friendly and skillful staff who turns every vacation into an unforgettable experience.

Nice hotel, professional and friendly staff. Food good but not amazing. Room beautifully clean. We had a private pool - I personally think it should be called a plunge pool. Very small but clean and well kept. Resort is very clean. Almost every night had a different theme in one of the 3 restaurants. 2 x a la carte - both very good. Weather was beautiful whilst we were there. Enjoyed our week away but my only quibble is the ‘beach’. This is a very busy paved area which for me was over crowded and didn’t tick the 5 star box.

Ruhige Hotel Lage, traumhaftes Ambiente mit sauberen Bungalows und erstklassigem Buffet. Sehr nettes und zuvorkommendes Personal. Würden jeder Zeit wieder buchen.

Brilliant and resilient staff! There was a group of entitled and aggressive guests unnecessarily shouting at multiple members of staff at the reception desk and the lady dealing with them handled it perfectly. Unfortunately these guests were being horrible to her and she and the other staff remained professional and polite throughout. Our stay has been lovely, the rooms and communal areas are perfectly well kept, the scenery and access to the sea is great too ( definitely get there early if you want access to the sun loungers). The staff have been warm, welcoming and helpful the entire time, even introducing us to Peaches the cat. would highly recommend!