Twinpalms Surin Beach Phuket

An Outstanding Experience from Start to Finish!** We had an **excellent stay** at this hotel and it truly exceeded our expectations in every way. The rooms were spotlessly clean, beautifully appointed, and incredibly comfortable. The **customer service** was exceptional. The entire staff was genuinely ready to help with anything we needed, always with a smile and a proactive attitude. Special mention goes to **Sofia at the spa** — she was absolutely amazing and provided one of the best treatments we’ve ever had. We also can’t say enough about **Bank, our butler**. Who went above and beyond to ensure every detail of our stay was perfect and made us feel truly pampered and well taken care of. The **location** is fantastic — convenient, safe, and close to everything we wanted to do. We left feeling relaxed, refreshed, and completely satisfied. This is the kind of place that makes you want to return we will definitely book again on our next trip. Thank you to the whole team

Service and Location

Food could have been a little different each day foe breakfast

This is mine and hubby's first holiday together in 5 years and I could not think of any better place that we could have come. From the moment we walked in we were made welcome by all staff. The room was comfortable and meticulously maintained for the 9 nights we stayed. It was hubby's birthday whilst we were here and he was spoiled with 2 cakes and our room was beautifully decorated ❤❤ Would highly recommend this hotel to anyone and everyone coming to Phuket. Huge thanks to every single staff member that helped and looked after us. I can't sing their praises highly enough xx

Beautiful hotel, clean and well kept, great location

Adding a kids club would be fun for kids

A truley beautiful place, we were so looked after. The Penthouse room was spectacular with roof top pool. Food excelent, apartment maintained and cleaned to perfection. Our main man Pisit gave us care and advice for the best holiday ever. Thank you Pisit and Twin Palms MmG

room, staff and pool

We had a wonderful 4-night stay at this hotel and can highly recommend it. The entire team was exceptionally friendly, professional, and always willing to help. Whenever we needed assistance, whether with phone calls, local arrangements, or practical questions, the staff went above and beyond to support us. We were especially impressed when we needed to make a payment through a Thai app that we could not use ourselves. A member of the lobby staff kindly used her own app to help us complete the payment, and we were able to reimburse her immediately. This level of trust, kindness, and dedication to guest service was truly remarkable. The hospitality we experienced throughout our stay made us feel very welcome and well cared for. Thank you to the whole team for making our visit so enjoyable. We would definitely stay here again and highly recommend this hotel to other travelers.

The Summary. Twin Palms is an amazing resort, very peaceful with great facilities, staff and good. Highly recommend. The Detail. The resort was very relaxing, and our room, the lagoon premium was spacious and well appointed. The breakfast buffet was similar to many high-end resorts with an enormous selection of eastern and western foods. There is an omelet chef, dozens of different bread options, salad bar, and hot options like mini pancakes, French toast, bacon, eggs, etc. etc. A special dish on offer every day. Visiting in May, being the 'shoulder season', the resort was not crowded. PROS - Staff were very friendly and attentive. - Huge Lagoon Premium room with Apple TV, King size bed, USB C and A charging ports - Amazing buffet breaky - Lagoon pool access from room. - Luxury Escapes dining option was great value. - Onsite Spa for massage treatment. - Well equipped Gym - Clean and very well-maintained property. CONS - Restricted menu options for Luxury Escapes diners. - Not much do around Surin Beach - Resort not on beach, one street back. - The sister restaurants / bars , 'Beach Club' and 'The Lazy Coconut' are 10 min away via shuttle bus, that runs every hour. Were not our scene, geared towards a younger party crowd. HIGHLY recommend for relaxing getaway.