Blackcomb Lodge

The facility was nearly empty yet we were assigned the worst room! It was an odd shaped dingy corner room with a very small window and no balcony. When we complained we were offered an upgrade at a discounted rate of $50 per night even though the place was almost empty When we finally got a different room, the sink wouldn’t drain. Also the ice machine was broken. We could have made ice in the freezer of the refrigerator except it was almost completely iced up.

Also the check in person could barely converse in English and would no give us a room key until 4:00pm even though the place was empty Thankful a different person was at the desk when we returned at 4:00. We paid full price for parking even though our car was the only vehicle in the garage.

I’ve stayed in Whistler many times at different hotels and have never had an issue like this. After my stay at Blackcomb Lodge for one day, I was charged $250 CAD without any prior notice. When I called to ask for details, I was told it was for a “broken TV.” However, I never used or touched the TV, as I spent the entire day outside and only returned to the room to sleep. When I asked for clarification on what “broken” meant, I was told to call back later and the call was ended without explanation. Very disappointing experience, especially the lack of communication and transparency. I would not stay here again at all based on this experience.