Marriott Lexington Griffin Gate Golf Resort & Spa

I like the location and I like that this hotel has a spa.

I did not like the loud dogs in the hotel and I also did not like the bathroom doors.

Looked very nice

No heat in our room. Only could get the temp up to 65 in our room. After a 24 hour notice to the staff about the problem. The answer was a space heater had to be brought in. It was old and stunk when it got turned on…..Sad….

It was pretty

Beds were very uncomfortable especially for the price

Do NOT stay at this property, it's awful! We left Nashville around 4:00am for cheer comp and we were there all day. I didn't check in to my hotel until around 9:pm. I went to my room and the air didn't work, after traveling all day we just wanted a comfortable bed and some good sleep. We didn't get that! Upon arriving to my room our air wasn't working and the toilet was clogged. I called the front desk immediately and didn't get maintenence until 12am. The air never worked and we were all miserable and got no sleep. I was also grossly overcharged! Two 25 dollar holds, 75.60 for our dinner at bistro (ligit charge) and another 89 dollar charge we didn't do. They also charged us 18 dollars for water that were supposed to be free. All charges are currently pending, I'm just waiting to see if these changes come off. They can keep the hallways cool, but not the room you pay for!

Beautiful property and staff was lovely and friendly. Room was clean and comfortable. Concierge was helpful and super friendly

Bathroom was small Price was a little high

I’ll start this by saying that we are platinum Marriott members and are (were) extremely loyal to the Marriott brand. Our daughter’s wedding was last weekend in Lexington. Many of our guests and most of the wedding party booked this hotel approximately a year ago. They paid in full and had confirmation numbers from Marriott. I will also say that they booked with a third party which was 100% their mistake. A week before the wedding, this hotel cancelled quite a few of their rooms. The third party did not cancel, it was this hotel. Also, the hotel never notified them… the reservations simply disappeared. We were told they overbooked. When our guests called, they were treated rudely by Dan, who talked over them and was condescending. We called to try to determine if we should anticipate additional cancellations. Adam was polite and kind on the phone but did not call me back as promised and Dan was supposed to contact me and never did. When our guests checked in, several were told they would have to switch rooms during their stay and others had rooms that had not been cleaned. It was a crazy weekend in Lexington. Texas was in town for football and Keeneland was running, so I’m quite sure third party bookings were resold for substantially higher rates. Again, I understand that hotels CAN do that, but because you can do something doesn’t mean you should, and there is no excuse for the manner in which we were treated by management when we attempted to find out if additional cancellations were forthcoming. We will be looking for another hotel chain. This was unbelievably stressful. We are fortunate to have many friends in the area who have large horse farms with guest houses who came to our assistance. Sooo disappointed in Marriott.