mour hotel

Restaurant was closed during a bank holiday and there's no where close by to get food. Hope everyone who stays there has a car. Also the place is done in a style that didnt stay in vogue very long. Needs an update. The building is sort of a blight around the nature and surrounds. Also they didnt realize my booking had 2 rooms. They eventually figured it out. But it was a painful check in process.

Location and styling

Very uninterested staff. Booked an evening meal in advance (which was confirmed) only to be told there was no food available on arrival. Had to use Uber as nothing in walking distance. Breakfast was very poor and we were entirely ignored by staff as was the only other guest at the time.

Hotel was nice it gave Dakota vibes although it is getting alittle warm now. Reception staff was cold and unhelpful even with the simple task of checking in. The hotel was empty but we had to pay £40 to check in at 10:30. Our friends stayed at the same hotel at the same time and they paid £25 for early check in. The breakfast buffet was nice @£15pp Again though our friends paid £7pp for an assortment of the buffet to be brought to the there room ? How can it vary that much.

Rude receptionist!! We arrived having booked 2 rooms to attend a family wedding close by. I can honestly say the receptionist was dam right rude and seriously unhelpful on our arrival when we requested an early check-in on one of our rooms. I really would urge the management to to look at some serious staff training and maybe expect reception staff to welcome guests and to be friendly. I’m utterly shocked at how rude, patronising and hostile the woman on reception was - it was daytime on 24/5/26 !! At the end of the day your business is hospitality - surely you must understand that the face of the hotel is at reception and it is so important that guests who by the way are paying expect to be greeted with a friendly can do attitude. It soured our experience and definitely won’t book again. Also the beds were awful - like sleeping on planks of wood, I would recommend you get some mattress toppers asap - try bed in room 402 !

Overall nice hotel but cleaning staff need to learn to use a duster

Reception staff was very rude. On check in informed the staff member that my wife would be arriving 15 mins later and could she leave a room key at the reception for her which she then refused, so I went up to the room to shower wife turned up and was told that I would have to come down and collect her myself and that I couldn’t authenticate by using the hotel phone in my room. Never had this at any other hotel that I’ve stopped in. I understand that data protection etc that hotels adhere to but I thought this was just quite pathetic and rude in my opinion

No

No

The breakfast was very good , bar area was nice

The hotel is very tired and needs some TLC The bedroom was dark although a good size and the bed comfortable.