Trailborn Jackson Hole

Was not offered breakfast with original reservations. This led to high cost at hotel.

Why disappointed? Hot tub wasn’t hot, in fact was quite cool one day. No free coffee in the lobby, like we’d experienced nearby (there is Kuerig in the room). In fact, they even charged for coffee with our pre-paid breakfast buffet. Really? Hotel construction removed a major comfortable gathering space overlooking the pool. The front desk and restaurant personnel were friendly and helpful though. I’ll return to our other hotel next time.

Would give negative stars if that was an option! Needed a reservation for a corporate event. Sent emails for WEEKS to the group coordinator, never heard back. Left voicemail messages for the group coordinator, never received a response. Finally called and they gave me a number for a person in North Caroline at a sister resort. She is literally the only person I spoke with who was decently pleasant. I left another message for the group coordinator after speaking to the NC lady. Again, no call back. I called NC again and she emailed the group coordinator who called me the next day and was abrasive. Said she keeps getting emails. THEN ANSWER YOUR PHONE OR EMAIL-you literally have one job, make reservations! Finally was able to make a reservation, never got a confirmation. I called the front desk about a week later, seeing that would be a simple way to get a confirmation and the front desk worker was horribly rude! I asked for a manager and she said she will not give out personal information. I don't want personal information, I want any competent person who can make a reservation confirmation at a HOTEL. We are planning on cancelling the trip due to the front desk worker and the group coordinator. Completely unacceptable! For being in the hospitality industry, all of these people need a refresher course. For anyone considering staying, read the reviews and go elsewhere-it is true-staff hate their job and want you to hate them too!

Clean

Asked for towels never got them then called back a few hours later asked again for 2 towels and more TP and they quickly came up with 3 rolls do TP and no towels. We decided to not even bother again asking. Wasn’t a big deal but not to of had new towels when we asked for them but glad we had plenty of TP ha ha!

This resort is a great location right at the base of one option for snow skiing. Restaurant is good and staff very friendly. As others have experienced, a male at the front desk is rude and not friendly. Others are excellent. A lot of construction noise now which they offered no compensation during our 5 night stay. Overall great trip to Jackson Hole area and enjoyed skiing.

Location and convenience to the activities. Free transportation with resort shuttle to and from airport. The van drivers Stephen and Ty were so friendly and helpful. Restaurant on site had good food and so convenient. We loved the spa! We had a wonderful ski instructor Don from Snow King Mountain who was very patient and made us feel at ease.

A covered walkway to the spa building would be great from the main resort area. Construction was loud at times.

Near to Ski lift

Being charged 150 dollars for cleaning before I was even out. It's a ridiculous charge. I did the dishes and took out trash, but still get a charge for them to come make a bed and change towels like they already should have to do.

Except for young lady that checked us in, very unfriendly staff. Rooms were decent but was not told there would be construction and pool did not work. Would not charge restaurant or gift shop charges to your room. No guest water service which is important in high altitude. No shuttle service 3 days a week to amenities (gift spa or skiing/tubing) or airport. There are less expensive options with better amenities and service closer to downtown. Spa was great and restaurant food and drinks were great but neither appear affiliated with the hotel. Will not return to this resort