Chicago Marriott Southwest at Burr Ridge

Clean, quiet and friendly staff

Loved this hotel and the location. Would definitely stay here again!

Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.

Very nice area

The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.

Convenient for our purposes

Furniture needs to be replaced. Mais came at 8:45 we were not ready to leave till 9:15 . Came back at 4:30 room not made up. Took two hours to get some one to clean up room.

Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.

Great

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.