Chicago Marriott Southwest at Burr Ridge

The pool was closed for maintenance. We had no idea. We wanted this place in particular because of the pool. When you have someone thats been around the sun 10 times, thats the deal 5 minutes after check in, the kid 5 minutes later, is bawling and irritated, we tried to chat with you. We were told that the pool was closed and that it said it somewhere in the fine print. How deceiving. Showing pics of the pool, when it was not available. Hidden in the fine print. Sneaky! Chat offered no help. Actually rude and a terrible offer. Expedia doesnt let you say anything, theyve denied 3 of my reviews. We did not accept and we are disputing this. I will ever use Expedia again, one of the worst experiences Ive had in a long time. Disappointed is not the world. I work looooong weeks, and now I have to spend more time handling this elsewhere. I know this is not expedia..... but the hotel needs updates. The bar area was great, but there are cracked falling apart sidewalks, old nasty carpet. This isnt even 10% of the problems at that place. We covered up sticky junk with pieces of paper. All photographed. Never again. I had to give the master bed in the suite to try and make up for it. I slept on the insanely uncomfortable couch (of which had no blankets or linen. You dont wanna know $.

The hotel staff is welcoming! Very clean and the rooms are spacious and comfortable. The restaurant has a great selection and the food is always good. Highly recommend staying here.

Clean, nice staff

Very nice property

The fact that there was a Starbucks in the building was an awesome start to my business trip.

Was not disclosed prior to booking Bonvoy points would not be eligible when booked through Expedia

Very clean nice rooms. The area around the hotel is great for shopping, very high end area.

Pros: Rooms are clean and very spacious Cons: 1. Internet is an extra charge, seriously!? It's 2025 internet should just be free. I paid nearly $89 for internet. That alone will make me re-consider if I want to stay at a Marriott on a future trip. 2. Hidden charges. There was an unknown charge for $1 on my account. They couldn't figure out what the charge was or how to refund when I was checking out.

Our stay was amazing... We had our wedding here 19 years ago and came back to celebrate our anniversary. The room was spacious, the breakfast was delicious and the same were friendly.

The diner is amazing their breakfast and dinner is good the hotel is very clean and is very friendly and I love it.