Homewood Suites by Hilton Dulles-North Loudoun

We like Homewood Suites and stay when we find one in the area we are traveling to

Dirty silverware in the holder. Really disgusting. Had to wash before use. Found a dead mouse under steps, my husband Reported and it took 2 hours to remove. Had to ask for linens and pillows for sofabed. Not our usual experience

I'm seeing my story is not a unique one and looking at older reviews, these aren't new issues. No one ever at the front desk, key card never works, because key cards never work, people prop open the back/side entrances to the building, and if you do get to speak with someone at the front desk they are just like, "yeah, its not just you". Of course the manager says that the locks are going to be changed "in the next couple of days", but I've been here three weeks and nothing has changed at all. The sent someone from engineering up to look at my lock, and he said it was an issue with how they are programming it at the front desk. I also ran into an issue with no shampoo in my shower and couldn't reach anyone at the front desk and there isn't a "guest services/housekeeping" button on the phone. Really, how hard is it to reroute the calls over to the Embassy front desk? And having to walk over to the Embassy (which looks MUCH nicer) feels like a slap in the face that those of us at the Homewood are 2nd class citizens.

It was clean and an overall nice hotel.

I paid over a month in advance. When we arrived, instead of having a room with 2 queen beds, it was one king. Mind you, I was there with my daughter. I went down to the front desk and they said they switched it because of other people staying longer. They attempted to move me to a completely different hotel 20 minutes away. Instead they put us in another room and was quick to tell me that the room is usually $100 more a night. The reason, there's a pull out couch which served zero purpose. Then... the following night there was no parking spots and told me that I can park in a different area but need to move it before 8am. Terrible management. A woman was having an issue with her room as well because they screwed up her confirmed room as well. Will never stay there again.

The room was very spacious and welcoming as I came inside. Quiet and relaxing as opposed to others where people are loud and walking or running up and down hallways all night.

Nothing to say, it was all great.

The breakfast was great both mornings. We even saw some white tail deer at the end of the parking lot. The staff was very polite and accommodating.

Surprised we had to pay for parking, never did that before

Room immaculate and staff efficient and friendly