George Hotel, Burslem, Stoke-on-Trent

overall impression is poor. I almost walk out from the hotel when I got there. I don't feel safe. the only good thing was staff was friendly

The staff were very good, kind and very friendly, always willing to help. The property however has suffered over the years for lack of attention by previous owners. The new owners are putting in the effort to improve the hotel and many rooms are in the process of refurbishment. The breakfasts are excellent and filling.

Dirty scruffy rooms smelt like some one had died in there stains all over walls and carpets and curtains hanging off the walls it looked like a squatters accommodation

We only stats one night room was very roomy , bathroom very clean, staff polite

The staff couldn't have been more helpful, shame the property and decor are suffering from neglect. Ideal cheap stay, great breakfast. 15min walk to Middleport

The front desk lady was lovely and let us sleep until 12 considering we arrived well after checking in at 5am. We were in a rush so did not get a chance to complain about the cold shower we had to have - only flaw

Given twin rather than double. No TV in room. Pink bathroom suite with white toilet seat. Poor matresses. General worn out.

When we arrived we had a few issues that we were not happy with. We spoke to Diane the receptionist and she helped to resolve these issues. Diane kept apologising but it wasn’t her fault. If it was not for Diane we would of left the property earlier than expected. Diane bent over backwards to help us have a more pleasant stay! She is an asset to the George Hotel.

This hotel is memorable for having the most uncomfortable bed we have ever slept in. The mattress must be at least 30 years old and goes nicely with the rest of the place, which is run down and generally badly maintained. The wi-fi in the room is non-existent.

The hotel was a step back in time or retro maybe not in a good way. Position good but rooms smelt of smoking. If they want to attract familys etc could do with an upgrade. Wifi worked great so kids could post lots of pictures of ripped and stained carpet, cracked sink etc.