George Hotel, Burslem, Stoke-on-Trent

Receptionist really nice room dirty cups still had last persons lipstick and coffee in hairdryer failed tv not working and heating on full all night on arriving even Receptionist wanted to lock the door quick as not nice area

Booked 3 rooms for 1 night 2 weeks before trip. Hotel emailed 24hrs before we were due to arrive cancelling 1 room and offering no alternative solution. Upon arrival the 2 rooms allocated had not been cleaned since last occupied, used towels, bins unemptied. Condition of hotel was terrible, wallpaper peeling off walls, threadbare carpets not vaccumed, damaged doors, beds, showers. Manager came to front desk next morning with a cold but wearing no mask, was apologetic after hearing complaints but ultimately didn't help the situation. Still had to find alternative accommodation for 3rd person at short notice and still have to go through the process of seeking refund for cancelled room. Terrible service from start to finish, won't ever go back there. Avoid this place, should be closed down.

I wouldn’t let my dog even stay in here , was very dirty rooms not cleaned,we took one look at the room and left the hotel the same day , would never go back there again ,needs knocking down .staff were nice and even gave us a full refund but still would never ever stay again

Booked a twin room and received a double. Had no toilet paper in the room and it wasn’t clean. Dust and dirt everywhere. Stains on the bedding and walls. One double plug socket in room and only one of those was working. Was not a comfortable stay in the slightest.

I give a true no blush review. Room was clean, Bathroom and Shower clean and fine. Staff friendly enough. It’s a tired hotel, in need of some injected trade no doubt, so if your looking for functionality, it’s fine…….. luxury or you are finnicy/fussy then stay away.

Bed

Very uncomfortable mattress room 208

Reception did not have a clue what she was doing

On my first time staying here i was disappointed with the room. I only stayed one night, so wasn't too fussed about complaining, even tho it was cold and drafty, and radiator didn't work. Bed was comfortable enough, but noisy. Ran a bath using just hot water tap and it was cold. This second stay was for 2 nights and I'm again very disappointed. Only a shower cubicle in this one, but still water wasn't very warm and wasn't much more than a trickle. The lightbulb in the bathroom was more like a strobe light and would have cause a seizure if I'd left it on for more and a few seconds. Room was far too hot this time and the radiators wouldn't switch off, even after turning them down to zero. Bed was quiet, but i could feel every spring in the mattress, which left me with two nights of barely any sleep. There was a kettle and little milk pods, but no mug, spoon, sugar, tea or coffee. The safety catch on the window pulled straight out when I opened it, which i was greatful for due to the heat issue, but this allowed access to the ledge along the side of the building incase I'd had enough and decided to end it all by jumping into the road below... There was a hairdryer on the wall that had failed safety checks in October 2020 that hadn't be rectified either (it's March 2022!). I shall not be using this hotel again and certainly do not recommend it. The entire place needs a refit, from paint to carpets (which are theard bare on the stairs and quite slippery)!!

Seems to be a homeless shelter as well as a hotel. Hotel very dated and not the freshest of smelling. Reception staff friendly bedding clean. But a private party seemed to have been booked and was very loud. Add to that a rather loud motorbike coming and going from the staff carpark underneath us. Not much sleep was had. Add to that the trip hazard that were the stairs leading to the DELUXE room, their wording not mine