George Hotel, Burslem, Stoke-on-Trent

Very dated property in need of refurbishment, poor quality of rooms , wall paper coming off and carpets very worn out tv didn’t work, would not stay ever again

Nice hotel. Very helpful manager!

I did not stay here as OYO, the company who runs the hotel, called me only 4 hours before check-in to say that they had overbooked and unfortunately there were no other hotels available!! This is appalling customer service!! Surely they knew before that the hotel was overbooked?! We were traveling from Manchester also for a concert that evening. It's not good enough! They told me that Expedia would arrange a refund but I haven't received anything yet! My booking reference was 72313565200457. Please help. I will never book with OYO again!

A triple room was booked. On arrival was shown where to park car and assured it fine to leave little space for another car to get out. Check in was fine was then escorted a our room … this was a double bed base with no wheels or legs on the headboard not secured to the bed . The room was filthy. I requested to be moved and was told this was not possible as it was what I had booked. After showing them my booking was still told no.. eventually I was moved to another double room . This was slightly better … well the bedding was clean but nothing else in the room was. Aftercoming back to our room we were knocked up a 1 am in the morning to move our car.. this could have been avoided

It was filthy.£178.20 for 1 night for triple room which ended up in a double box room which i took photos of how dirty it was & the Hotel will NOT issue any kind of refund AVOID EVER BOOKING THIS HOVEL

We didn’t get to stay here as they cancelled three days prior to relist our room for over £200 more.

The room was disgusting with dirty bath and bed sheets so we didn’t stay at the property

This place would have been impressive a hundred years ago - grand design and could be a stunning building. But it’s not been maintained. Dreadful front door with a tiny call bell - it’s not obvious how to actually get in. Wallpaper hanging from the walls on the main staircase tells you everything. Room was clean and the wifi worked but there was a macerator on the toilet which made a huge amount of noise. The photo shows the window in the bathroom - that’s indicative of the whole maintenance level of the place. Worst thing though was that in the morning the lock on my door (room 112) was broken so I was locked in. If there’d been a fire I’d be dead. Had to call reception (by finding a number via hotels.com) to come and open the door from the other side. If you need to stay near here, just stay in Stoke - it’s a very cheap taxi (cost me £6.50 in an Uber to get to Stoke on Trent station).

I came in at a weird time, which I could tell stressed out the staff, but after that everyone was helpful and pleasant. The hotel is not in a great area, but it's a good price and a the amenities were great. The staff were quite accommodating. I would stay there again.

Clean, spacious room with lots of natural light. Friendly staff and the on site parking was great. Sadly the wifi didn’t reach our room.