Sonesta Simply Suites Detroit Novi

not a very good place to stay

It was a great hotel when it was the Town Place Suites. Sonesta has turned this great property into a dump. From the dirty front door glass, stained lobby carpet, grime-stained elevator carpet, moldy bathroom, half put on couch cover and the food products left in the cabinets. Completely disappointed. I checked in & checked out within 10 minutes.

This is my second and LAST stay at this Sonesta Suites. We stayed at the Troy location first and had a great experience. So we chose to stay at the Novi location in January 2025 with a satisfactory experience. It's definitely an older location but was clean. This stay 10/4‐10/6 ... I'm disgusted with the room 109. There's visible mold in the bathtub, the bathroom sink backs up while MISSING the stopper. The smoke detector has been ripped from the ceiling. And the carpet is dirty and WET. I believe the air conditioner is leaking as the carpet has been consistently moist. Oh and the smell! I don't know if someone cooked in our room or down the hall, but the room reeks of curry. The dishwasher didn't work properly either! Not one dish clean, stains baked on now. I will never recommend this place to any one.

Great room no complaints

I will say the beds were comfortable and the sheets were soft and clean! However the rest of it was Filthy! I actually scrubbed all the surfaces before my family arrived. My adult children and significant others were coming for a family weekend and Lions game. The smell was awful! I ran to Walmart and purchased cleaning supplies and room fresheners. I had two (two bedroom) suites. There was only one tiny trash can per suite. The bathroom shower was out of conditioner. One bathroom looked like someone was shooting up. Blood splatters on the wall. The staff was very nice! I’m sure they need more help. My family had a great time as the space of the rooms were great! The hotel was booked so asking for a new room was not possible. I prepaid on Expedia so I didn’t ask at the front desk for a discounted rate. We made the best of it. Mostly we were happy to have a place that had the space we were looking for.

Bed Bugs, broken lights and outlets, kitchen and walls not clean, fold out couch stained, bed mattress very stained

Room was dirty and dingy. Too many people smoking around the property. Dog waste not cleaned up. Unsafe due to door being propped open.

Checked in, got to room, had a terrible odor. Bedding smelled awful couldn't rest my head for more than a few minutes. Mosquitos flying around. Awful experience then was refused a refund by the manager. Left the hotel after an hour. Couldn't bare the smell. No refund was given.

I saw a cockroach in the room, which was very unpleasant. One of the bedside lamps didn’t have a bulb, so it was useless. On top of that, the phone in the room didn’t work because it wasn’t even connected — there was no cord.

The for the price it’s ok very old, stained and stall smell , no bugs, good location WALLS ARE PAPER THIN! but didn’t feel unsafe was only there for a concert