Church Street Inn Historic Charleston, Ascend Collection Hotel

Easy check-in. The hotel had a Filtered water unit. It was in a great location. Walking distance from everything. Location was the best part of my stay :|

Shower, tub and sinks discharged dirty water. Unable to shower during my stay due to unsanitary shower. I travel 3-4 days per week for my job and stay in hotels all over the country. This was a first. Attempted to report the issue and was told the maintenance guy would be notified. Never happened...not even a call. Shower was dirty and had a residue from the brown water. Inquired and followed up the next day. I was told by the Front Desk that the maintenance guy was aware...that "what I saw was setiment...but nothing bad." Again, still no offer to address the problem, clean the bathroom or sinks....just nothing. Requested the manager's name. Was told that he was made aware---no call, no text, no email...zero response. This occurred on 2/25/26 and today is 3/4/26 ---Mr. Eric Curtis, GM...after 7 days, still has not offered a single acknowledgement, a gesture of good faith or made any attempt to make the situation right. I've traveled for my job for more than 10 years and have stayed in many Charleston hotels/bed & breakfast properties on multiple occasions over the years. Often my stays are in the more "historical" properties, so I know what to expect. I've never written a single negative review. If nothing else, maybe this review will help other business travelers choose their Charleston hotel more wisely. I sure will next time.

We love staying at The Church Street Inn each year because of it's charm and location. It is also fairly reasonable during the off season regarding availability and price. Staff has always been very friendly and accommodating.

The room was not fully cleaned prior to our check in even though it was presented to us as ready. Once we got into the room I noticed a dirty fork in the sink of the kitchenette, a used bar of soap on the bathroom countertop and trash still in the bathroom trash can. These are minor items that didn't disrupt our stay or make us feel as though the rest of the room had not been prepared prior to our check in as the bed had fresh linens as well as fresh towels and wash cloths. Also, I would to suggest that parking be included with the stay as the additional daily charge is understandable but for the price point there should be a discount on the rate or the parking should be complimentary as it is not on site and there is not a valet service offered.

The location and helpful staff

Property is worn out and badly needs a deep clean and updating

Perfect location for exploring historic district. Staff was friendly and helpful and the room was comfortable and accommodating.

Wasn’t anything I didn’t like.

We loved the location!!

Not enough hot water for a shower in the morning, but eh it wasn't that big of a deal, as it was just a rinse. We also couldn't figure out the keurig but there was coffee downstairs, so not a problem!!

The picture is the small water fountain in the shared common area. The units are bedroom upstairs and living room and small kitchen downstairs. Nice location. beside the market section. Parking is $25 Aday. walking almost all the scenic places. Staff are wonderful, rooms clean, coffee area lounge in lobby. Handicap doesn't pay for parking.

Came across this place while looking for a place for a few nights. Beautiful place in a great location. Right across the street is the city market, waterfront park was about a 5 minute walk. There is a lot of history in the area. About an 8 minute walk you can go take a tour at the old Exchange building. There are also a lot of great restaurants in this area. There is parking around the corner. Our room had a full kitchen with appliances small dining and living room area and a bathroom on the first floor. The upstairs had a full bath and king bed and it over looked the garden area. Definitely staying here when we come again. The staff was very friendly and welcoming.

Place was in perfect spot. Staff was helpful and very friendly

The room needs updating. Dings and scratches on the wall, needs painting.