Sirios Village Hotel & Bungalows - All Inclusive

Just back from this hotel, so here's a review. This hotel has so many good points and some that, if changed, would make it a great resort. Firstly, the staff, I cannot say how much we appreciated their kindness and "above and beyond" attitude. Puza (the waitress was especially kind to us). Nothing was a problem, and always happy to help. Always very clean, and honestly, they were always cleaning, food spills, drinks dropped, robot pool cleaners and room staff, everything was a 24/7 operation. Rooms cleaned daily, but glasses, cups, etc not washed. If you're researching this hotel, you have probably noted the comments about the all-inclusive food and drinks package. We ate in the hotel most days but had a few trips to Chania's old town and ate out....Cretian Wine is not represented well in the hotel. So breakfast from 6-10 am, good variety of hot food (fried/scrambled eggs, bacon, sausages, potatoes, etc), cold food was traditional continental with meats and cheese, breads and pastries, and always the Greek salad option (tomatoes, cucumber, peppers, feta and olives!) The snack bar also had crepes freshly made with chocolate sauce. After 10 am, the snack bar (and beer on tap) was open with fresh sandwiches (olive bread, baguette with feta and tomatoes was great, could also take ham/cheese and grill in a panini press if so desired), always had freshly made popcorn and a self-serve Mr Whippy ice cream machine! There were times when the snack bar also opened (most of the day, between breakfast and dinner, shut for a few hours) that served traditional Greek souvlaki (pork kebab in a wrap with yoghurt salad and chips....very yummy) Lunch was a variety of salads/hot foods. Dinner always had a theme night, so Mexican/Asian/Greek/Cretian, etc, but the food was all good, some very good (I remember the cuttlefish being spectacular) The all-inclusive drinks package is where things let this hotel down. It's not all bad, the local beer was very good, but the wine on tap was not the best, and the only spirits available from the bar were gin/vodka/tequilla/rum/raki/ouzo/brandy. (all local products, and sadly not the best. If I could suggest to the hotel, the main upgrade would be to make the wine as good as your local produce allows. Cretian wine is lovely, so please don't buy the cheap stuff.... perhaps include some prosecco on the AI also? Lastly, the swimming pool beds, I was sad that I had to get out of bed at 6 am (I'm on holiday for .... ) to put my towel down on a few beds close the the pool or with a shade. I don't like doing it, it goes against my grain and I don't see why we have to, but even at 6 am, 3/4 of the beds had already been taken, especially the beds around the pool edge that people didn't turn up to until midday.... Perhaps a policy for the hotel would be to implement a 'reserve bed policy' like other hotels? In fairness, there were lots of sunloungers available, just no shade, as all the umbrellas were fixed to the floor. Perhaps a few moveable umbrellas would have been helpful? Would I return? Yes....with more adventures outside for the local wine, which is brilliant, just not here....sorry!

A very nice place. We enjoyed it a lot. The place was very clean. The food was very good. The service was very good. We miss this place very much

This hotel is great for families. Plenty of pools. Reception and bar staff are brilliant. Very clean hotel , we were very impressed. The grounds are filled with flowers. Pool patio cleaned every evening. Hotel rooms very modern in the apartment blocks, very dated in the hotel main building though. Mini market has everything you need if you run out of something. Lots of inflatables for the pool/beach. Best weather, high 20’s everyday with clear skies! Took the Mini Train to the Aqua Creta 20mins away, nice waterpark. Not too big, plenty to do. Beach approx 10mins walk away. Taxi to Chania town is only 15mins away. 20euros for family of 5. Plenty of food. Different cuisines every night. Entertainment different every night, some good and some not so good. But ok for little kiddies. All in all, nice pleasant stay for us for 10days. Thank you Sirios!

There are a lot of good points about the Sirios Village and I would have like to have given a good 4.5 out of 5, however, we had someone with walking difficulties in our party and this resort fails when it comes to accessibility needs and I would give it a 2.5 based on our personal experience. The good points - nice village feel, really helpful reception staff, good varied choice of food, nice pools, nice accommodation, great pool bar and spotlessly clean everywhere. However, for what appears to be a fairly new resort, accessibility needs for disabled people have been overlooked. There is no disabled toilet by the main pools. To get to the nearest and only public disabled toilet in the complex you have to leave the pool area, up a slope, into the main building, through reception, out the other side and down a lift where you will find the toilet. The only toilets poolside are down about 15 tiled steps without a rail. Another problem was the buffet restaurant food and seating were on different levels. There were steps and a steep slope which didn’t feel overly safe. We upgraded to a room with its own private plunge pool when we booked thinking of accessibility needs. However our ‘ground floor’ room was up some steps to the entrance without a rail. Also, at the bottom of the pathway to the apartment there was a poor slope up a step which was not smooth enough to get a mobility scooter up without getting stuck halfway. To be fair, the reception staff were brilliant and offered to move us to another room the next day. Unfortunately the alternative room was not in a good a location so we stayed and made do with our niggles. Although the reception staff were great one or two of the restaurant staff were not quite so polite. One day our mobility scooter was sticking out a bit from our table (but not causing an obstruction) and we were asked to move it. I did this but it was clearly not good enough for one particular member of staff who without warning tried to drag the scooter to a different place. Clearly he had never tried to move one of these before with the motor switched off. I helped and drove it to where he wanted to move it to which was several metres away from our table. Even after moving it he still dragged it further up against a post. Looking around the restaurant there were various child buggies and prams blocking the aisles so his behaviour was way over the top and unnecessary. Another point was the pool table was down a flight of stairs which was completely inaccessible. Apart from the accessibility issues though, this is a very nice resort and we did have a nice holiday.

Nice and clean hotel, we had all inclusive plenty of food and many choices and enough food,fruit,ice cream for everyone. the local beer was not good 😐. we enjoyed the holiday and can recommend to others. Very good for children.

It was excelent vacation. Perfect meal, perfect room, perfect staff. There were progrmas every evening. Sea was clear and warm.

We are currently four days into our stay, and I must commend the hotel on its cleanliness and the quality of the food—both have been excellent. Every meal so far has been enjoyable, and we've never struggled to find sun loungers, with plenty of space available around the pool areas. The pools are a good size, and my daughters have thoroughly enjoyed using them. However, I do feel let down by how this holiday was marketed by Jet2. The resort is described as offering “fun-filled days and nights for the whole family”, yet in reality, there is no entertainment during the day, and the evening entertainment concludes by 9pm. Compounding this, it often takes place while guests are still having dinner, which makes it difficult to enjoy. While I appreciate and respect diversity, my husband and I have unfortunately experienced moments where we were overlooked by staff in favour of other guests who arrived later—this has occurred more than once, and it has made us feel unwelcome. Though securing a lounger is easy, many guests seem to disregard personal space, placing their loungers extremely close to others. On several occasions, this has made it uncomfortable to relax, with loungers placed so closely that it became difficult even to move or recline without feeling encroached upon. Also worth noting: Jet2 lists the hotel as having only 243 rooms, yet there are rooms numbered up to 600 + suggesting the resort is much larger than advertised. This raises questions about the accuracy of the listing and may affect expectations. In conclusion, while the hotel has its strengths, I believe the experience falls short of what was promised—particularly for British families expecting the lively and inclusive atmosphere advertised. Unfortunately, I would not recommend this resort based on our experience so far.

Great stay at Sirios Village, was a little unsure ahead of our trip after reading some of the review but had nothing to worry about. The hotel is incredibly tidy and clean, the staff work very hard to ensure that it is immaculate, all with a friendly smile! The rooms were excellent, very modern with great facilities. The food is excellent for the price, always hot, lots of variety to cater for all tastes and it was great to try some local cuisine! For an all inclusive, it was one of the better ones we've experienced. The snack bar was brilliant, fresh pizza/gyros available throughout the day and help yourself ice cream/popcorn for the kids. The drinks in the all inclusive package were average however and limited but self service soft drinks/beer/local wine. It's cheap to buy beer from the supermarket however and cocktails were €6 from the bar. There is a weekly entertainment programme which runs from approx 7.30pm-9/9.30pm every evening, including music and performers, these were enjoyable and a nice way to relax after dinner. There is some entertainment for children at various times, although more for those who are with non-UK travel companies (i.e run by the Danish/Polish travel reps). A few reviews stated that they couldn't get a sunbed, we never had this (stayed first week of August) infact had the opposite! There were stacks of sunbeds around the pool area which were not used. Yes, some beds were reserved from early morning, this is standard in any hotel but there was always space through out the day. The pool area is very large and it was great to have multiple pools, it never felt crowded. There was a lovely friendly atmosphere at the hotel, it was great to see so many families enjoying their time. The beautiful beach is a 10 mins walk away and there are plenty of other lovely beaches along the coast. We got the bus into Chania town one day, €1.20 each way from the BMW garage bus stop. Very easy journey and takes you right into the centre (get off in the main square and you are in the old town/harbour area). The bus goes along the beach front so can easily access other beaches this way too. We took a trip to the local water park (Aqua Creta) and used their bus service (picked up from BMW garage) highly recommended. A great day out for the kids and very reasonable price too. An excellent stay at Sirios Village, highly recommended for a trip to Crete.

Had a great week with my wife and 3 children, aged 18, 17 and 13. As well as being modern and extremely clean, the standout is that the staff work so hard to ensure everything is perfect - and nothing is too much trouble for them. The all-inclusive food was very good, lots of variety and you could always find something tasty and new. Staff worked non stop during mealtimes to keep fresh food coming and clear tables. Snack-bar was great- fresh pizza and gyros of excellent quality with sandwiches, popcorn and ice cream too. Sun-loungers at the pools seem always an issue in high-season at any resort, so yes if you want an umbrella you will have to ‘reserve’ by 7.30, but if ok with just loungers then they seemed always available through the day. Most of the guests were not English, - German, Scandinavian and Eastern European. We were quite happy with this, everything was so very calm, people very polite and well-behaved. I could understand it might be an issue if you had young kids and wanted to ensure there were other English children…. Drinks were not outstanding, but the beer was very drinkable and there were 3 different cocktails each day, so it was fine for us. If you wanted something more like an Aperol then it was cheap enough at the bar (£6) or even more so in the local supermarket. The immediate area is nice, low key, quite a few shops and tavernas and a short walk down to the beaches which are lovely. It’s only a half hour bus or 15 euro taxi to Chania, which is an amazing city to spend time in and indeed we went there as a family three evenings during our week there. So all in all, this resort does a great all-round job of getting most things very right, with the staff being approachable, happy and helpful, hence the 5*. In our view many resorts fall down on quite a few basics - and so it made for a very relaxing break and we would return.

Everyone enjoys week in this hotel. Good food and excellent service. Silent in night time. And room temperature was fine