Residence Inn by Marriott Tucson Williams Centre

Good, but charged for parking

Easy to find, gave us a room choice, room looked just like website photo- no surprises, quiet, delicious hot breakfast!

The hotel was nice, and clean except carpets in most transit areas. the breakfast were a added bonus. the rooms were fine, I did not use the house keeping service.

Overall, I liked this hotel for its comfortable atmosphere, kind staff, reasonable rates, and decent breakfasts.

Was visiting for work. Didn't try the pool or gym.

The location of the TV was very strange. It faced the kitchen. It was difficult to face it to the couch area. And in order to face it to the bed the whole dresser had to be turned and it was heavy.

Location was great, pool was nice but all room had only queen beds and I know it said that in the listing but they were small and very uncomfortable beds, the linen for the extra sofa bed was not washed and there was no extra pillow, the room smelled from the kitchen sink and the bathtub had a residue on the bottom of the tub that looked like it had not been scrubbed for a long time. Also, all hotel listing photos showed an oven in the rooms and when we arrived there was no oven forcing us to change our plans.

The service was terrible at this hotel. We stayed 2 nights. The first night we asked if we could change to another room because the room we got was next to the elevator and somebody was going up and down and we had so much noise all night long. We were simply told no. So we just stopped right there. The second night I came out of the shower and found out there was not even a dryer anywhere in our suite. So I asked if I could get a dryer since we do not have it in and I got long hair that is very difficult to get it dried up and sleep. I was again simply told no. No extra effort was even considered just a simple no, sorry. For the money we paid for, I would have liked somebody would at least pretend to care enough trying to locate a dryer from another room, especially after I complained about my hair, is really long, and I am usually not a whiner as an experienced traveller. Anyway, this hotel stay has totally destroyed my impression and patronage to Marriott.

Great hotel in good location. Unfortunately, on the first day of a New Year the entire facility was left in hands of a single, glaringly inexperienced staff member who did great job at spoiling our stay. Adult supervision and basic training seems to be badly needed. Ignorance is not a good way of attracting repeat business.

I have some difficulty sleeping in hotels, so I requested and made 3 calls to request top floor and away from the elevators. I got neither, despite an early check-in. As a result I had limited sleep the 2 nights I was there. The first night, people above me were stomping until 2 A.M. On my last morning (on a Saturday), I had a 5:15 AM wake-up call from garbage dumpsters making a racket for 20 minutes. The view of the Catalina Mountains was wonderful. The staff is very friendly and helpful. However, they needed to call the maintenance man to help me log onto the internet (no instructions in the room!). I have stayed at this hotel 2 previous times, and I had no problems with anything.