Staybridge Suites-Philadelphia/Mount Laurel by IHG

Horrible experience, they claim they are doing renovations for the past couple of years now, yet it is so dirty!! A huge spit wad was on a door. Carpets were so dirty and stained. Hair in the shower . Broken doors and knobs. The bed was dirty. And the closet smelled of cat urine. I was staying with a family of 5, we had a suite with two rooms and a pull out bed. We got in late and there was no bedding for the pullout couch. I called to the front desk but there was no answer. I called multiple times. I then walked to the front and there was music blasting from the managers office. I yelled multiple times for help. Finally Jordan the front desk manager open the door and just said what. He was reluctant to help me, he basically threw the bedding at me. I said thank you and he did not reply . I inquired about canceling my future days because I was worried about bed bugs since someone else reported they had them and the overall uncleanliness of the place. I was told I could not be reimbursed. He went back into the office and slammed the door. I requested to speak to the main manager Melissa and was told she was too busy to call me back until Thursday. That happened to be the day we left and was 4 days in the future. Melissa ended up refusing to talk to me. This was such a horrible experience for my family. I advise you to stay elsewhere!!

People were friendly and helpful. Ice machine did not produce ice in the room. Just a few cubes. Great location. Didn’t know renovations were taking place.

I have stayed at this property several times before it was great at first, then it declined, and now it is back to being great. Even better than before. We like this property because it is close to Sahara Sam's Oasis Waterpark and the waffles are yummy. It also provides A 2BR suite with a king sized bed which is ideal for my family.

The staff was really respectful and nice.

I was not given the room that I requested.

Easy to find. Good location. Breakfast was okay. Staff was nice. Clean room! Tv in the room has three lights on the screen.

Good price

Living room had a metal piece sticking out on the top corner. I cut my leg on it but my children could have cut their faces on it. They removed the chair but didn’t replace it. The lock on the door was difficult. We had to slam it to have the door shut all Iof the way.