Chateau Avalon

Where do I even begin? My wife and I have been eying this hotel for a romantic get away for at least 10 years. We booked this hotel for a 2 night stay. Day one went without incident until about 1AM. My wife and I were in the middle of a romantic encounter and we started hearing a very loud beep every 30 seconds. The battery from the smoke detector needed to be replaced. I went to the front desk for assistance, and there was no one to be found. After about 15 minutes, a staff member returned to the front desk. I explained the issue and she seemed confused about what steps needed to be taken. I told her that the battery needed to be replaced and she went to go find a replacement. 10 to 15 minutes later she returned to inform me that she couldn't find a replacement. She told us that we could tough it out or we could switch rooms. We opted to switch rooms because I know there was no way to sleep or connect romantically with my wife while the beeping persisted. After about an hour, we had to pack everything and move to the other side of the building. I understand that a battery replacement isn't their fault but the staff seemed totally unable to troubleshoot this situation. We were upgraded to the fun Camelot room, which was pretty whimsical. We were incident free until the following afternoon, when we decided, for better or worse to use the jacuzzi bath. Both of us were just getting settled when we heard a noise from the front door area and saw light from the hallway. We didn't know how much the person might have seen, but needless to say, we were mortified. A few minutes later, we heard a very loud knock at the door. My wife opened to the door to find 3 people, including security. We were treated like squatters. They interrogated my wife and informed her that no one was supposed in the room. My wife explained what had taken place and she was informed that there was no record of us being in that rooms and our that our stay was only supposed to be for one night anyway. We showed our reservation email and they still seemed skeptical. After some more discussion with the front desk, we seemed to have an understanding that we were in fact supposed to be there and that someone dropped the ball in communication and that no one would bother us for the rest of our stay. Shortly after we returned to our room, an envelope was slid under the door that contained an apologies and an offer to comp our stay. We were also given a $50 gift certificate to use during our stay. We later went to the bar later in the evening to use our $50. When we got to the bottom floor, 2 staff members popped out of a room and questioned us as to where we were going. We informed them and then they said, "oh you are from room 221". The bartender informed us that he was brought in off the street 2 day prior. He was kind but kind of followed us around the bar like he was keeping an eye on us. After a few drinks, we decided to retreat to our room. When the elevator opened, the same 2 staff members from before were there again and said "hey room 221". They rode the elevator up with us and basically walked us to to our room. It felt a lot like we were being watched/ followed. Very bizarre. We returned to the room, my wife placed the room chairs in front of the front door because she didn't feel comfortable in the room after all of the walk-ins and weird staff behavior. At that point, she exclaimed, "oh my God, there is no way". When I asked what was wrong, she showed me the clear, thumb tack/ push pin that was at the bottom of her drink glass. You can see the attached photos. We would have left, but we had already had a few cocktails and were not comfortable driving. After a night that we basically slept in shifts, we finally were able to go home. I spoke to the manager again before we left an he continued to express his embarrassment over our stay. He offered us a free night in the future and asked that we give him a few months to get things turned around. I asked to speak to his boss, but was told that he could not give me that info. The stay was horrific. I hope to goodness, we were not seen while we were undressed.

No place to put clothes. No real spa or other facilities. Excellent massage though

Great place for a romantic weekend, themed rooms are great

The property is a little outdated.

The hotel is quiet, the room was clean and the jetted tub was HEAVEN! Will definitely continue to come. It’s always been my staycation spot! Also, the staff was very nice, polite and helpful. Everything about my stay was awesome. Plus, they let you DoorDash your food!

We had a good time relaxing

Love the tub!

Love it

Ok

Me nd my wife enjoyed our anniversary weekend