Chateau Avalon

Lovely place.

A wonderful place to come relax with Jacuzzi tub and a beautiful ambiance with their themed experiences!

My husband surprised me with a gift certificate for my last birthday. We were so excited to visit the hotel and spa. Our experience was incredibly disappointing. The room itself was nice and we enjoyed the atmosphere. We went to the bar and the bartender could not recommend a drink or had zero interest in engaging with paying customers. Instead, he was interacting with the other staff members who were taking shots at the bar. We had booked a couples massage and I requested deep tissue. My husband who rarely gets a massage leaned up after and could not believe that was what we paid for. I was concerned on whether they are even certified. My deep tissue never did any technique I’ve been familiar with nor worked out any knot. I was charged an extra 35 dollars for no deep tissue treatment. The girls were very kind and so we just went on after without complaining. Overall, if you’re wanting a true romantic getaway with your spouse or significant other, this is not it. The service was lackluster and young kids who were not equipped to provide the service they should for what the hotel charges. You should certainly expect a high level of service for such a beautiful establishment. Sad to say, we will never return and I am sad my husband spent $500 on an experience that was subpar.

The pre-check in was easy and helpful. Upon arrival, I was a little suspect walking up the steps as several pieces of concrete were broken/cracked. Check in was smooth and quick thanks to the pre-check in. We were informed that breakfast was limited to cinnamon rolls only due to no cook available and there was no coffee in the lobby hotpot. Parking and directions to our room were easy and accurate. We booked one of the Lincoln rooms. Immediately I noticed there was not a single place to hang any clothes unless it was in the shower curtain rod. There were no drawers to put away clothes and only a single bag rack. The lighting was good with 6 recessed can lights and a lamp, but no ability to dim the lights. The tv was at 90* to the in-room hot tub, but is not on a swivel arm so as to enjoy a bath and watch TV together. The hot tub was large and clean easily accommodating 2 adults. The king bed was very comfortable and there were several pillows that were also comfortable and supportive. The in-room robes provided were small in size and given that they offer them for sale, it would have been nice for them to ask what sizes were needed at pre-check in. There was only 1 small window which could be a positive or negative, but for quiet and a dark room to sleep in, was definitely a plus. Overall the room was nice, clean and comfortable, and reasonably priced, but lacking in several small details.

Beautiful rooms and lovely staff

C

Wonderful room with a big soaking tub and fun vibes. Bar was cool.

Rooms are clean, unique and fun. Because of the trees and shrubbery, there are places outside to sit and enjoy a book or just rest. I plan to return.

Staff was amazing!!!!

Exquisite