The Eliza Jane, Autograph Collection

I had a lovely stay and the hotel staff was amazing but waking up to over $500 pending charges on my account was not fun. I have never experienced a hotel not telling me fees to be paid upfront during check in. I was only made aware of 150 incidental fee. Never was I made aware about a destination fee. They took that fee off my card but overcharged me so instead of 99.00 they placed two charged of 236.27 and then a 353.27 charge that “they sometimes charge on the day of check out” but i still dont know what the charge is for. If it wasn’t the money being taken out of my account without my knowledge I definitely would have stayed at this hotel again.

Never felt this looked after by the staff anywhere. Totally recommended! From the sidewalk to the mattress, all i was missing was being tucked in. Which they may have considered for my own safty. Couldn't find a better stay in the city!

My husband and I were stuck in New Orleans because of the storm, so I booked a room at The Eliza Jane, which was so wonderful. We arrived in the morning, and we were greeted by Vaughn at the front desk, who was so friendly and welcoming. I knew then that I chose the right hotel. Our room was large and comfortable, bottled water was included, and we were given tokens for a free punch or non-alcoholic drink at the bar. There are comfortable lounging areas, too. The location is perfect, the staff there is so nice…and extra kudos to Vaughn!!!

We enjoyed our stay. However, a few things should have been clearer: (1) the pictures they have of the Deluxe room bathrooms are incorrect. They are smaller with a shower tub combo. They do not have the large bathroom with a separate shower and tub. (2) It feels dishonest to me to advertise a rate, but to then charge $30 per night for a "Destination fee". We all understand that taxes are more, but this is not a tax. This is for "amenities" even if you don't want to use them. This is something that a hotel that's trying to be as nice as this should not have to do.

The location of this boutique style hotel is perfect - near the French Quarter but not in the middle of the noise! The hotel was clean and the staff were excellent. The room was a little odd - it had a bar height table with two chairs, but no regular chairs to sit in and no closet - a portable clothing rack in the room. That said it was spacious and faced the interior courtyard, so it was quiet, which was a priority for us. The food in the restaurant was fair at best. We ate dinner there since we got in late and was not impressed. Go elsewhere to eat. Overall a pleasant stay.

Beware of this hotel! Visited New Orleans and the Eliza Jane for a wedding in January. Wedding was hosting a welcome party in the hotel and when we returned to our room after the event, items had been stolen. It was clear someone at the hotel with a room key went into our room and took our items. Other guests with the wedding had items stolen as well during the welcome party. It was clear it was an inside job as the person who stole the items knew many guests of the hotel would be at the welcome party and not in their rooms. Front desk staff did not care. The staff did not address our safety concerns for the remainder of our stay so we decided to check out early and find a hotel nearby which the Eliza Jane refused to refund us for our stay and they have yet to follow up on compensation regarding our lost items. Overall, beware and if you do stay, lock up valuables in safe. We did have shoes taken, so I guess even lock up your sneakers in the safe— this was suggested by the front desk supervisor when we reported the theft. Essentially put anything in the safe you don’t want stolen, even shoes according to staff!! I decided to research the Eliza Jane after the fact, and I can see many other accounts of theft on the property. Seems like they have an issue at this property that staff do not seem to care to solve, honestly, they’re probably all in on it. Don’t stay here!

Everything about this hotel was PERFECT: price, locale, cleanliness, and unique art. The only lacking detail was the bartender (older gray-haired male, didn’t catch his name). NOLA is the most welcoming, accepting city I’ve visited. This bartender was bothered by one question regarding simple drink ingredients. Very odd for all the times I’ve visited this city. Definitely not the norm.

Great hotel. Beds were very comfortable. Lobby and bar area was uniquely decorated and overall really cool.