The Eliza Jane, Autograph Collection

Location

Wasn’t very clean and smelled inside the rooms

Everything was great only thing I wish they had was a way to heat up any leftovers for guest that was my only Cavet everyone was nice and very professional

The quality of the hotel is not what I would expect from Hyatt. Hyatt's name should not be on that hotel. It is old, and in poor condition. There are cracked tiles, scuffed walls everywhere, scratches on the wood floors. Elevator was broken. Housekeeping staff chat loudly in the hallways at 8AM, and management was not helpful. The shower was so low-flow as to be almost unuseable, and management promised to send an engineer to look at it, but did not. This hotel harms the Hyatt brand.

Besides the price of valet parking, everything was great. We did have an issue with the AC not working at first, but they assured us they would take care of it—and they did. There was a young lady at the front desk (I believe she may have been Asian, though I can’t recall her name) who made me feel so welcome. I genuinely felt like she cared about our experience. The other front desk staff did a great job as well. Both bartenders were amazing, the cleaning staff kept everything in excellent condition, and the restaurant workers were very kind and professional. Overall, it was a very good stay.

I have been staying at The Eliza Jane every time I come to New Orleans since 2018/2019 and even after moving to Utah, this is still the only place I book when I return home. Eight years later, the service is just as exceptional as it was the very first time. That kind of consistency is rare. The customer service here is truly impeccable. I could write pages about the countless times the staff has gone above and beyond for me over the years. They are consistently charismatic, empathetic, attentive, and genuinely caring. This is not just hospitality, it’s heart. I want to personally thank Shanae, who wouldn’t let me touch a single one of my bags (and as a girl on a four-day trip… that says everything). Jerna was welcoming, warm, enthusiastic, and endlessly accommodating throughout my entire stay. And Jona, you can literally hear her smile through the phone. Every time I called the concierge (and yes, I’m a needy little woman 😅), she made me feel cared for from the very first “hello.” This is not just a hotel. This is a family. Every employee I’ve encountered over the years has been nothing short of impeccable. I couldn’t recommend The Eliza Jane enough. Eight years and running, and I am absolutely spoiled. The level of service provided here is not easily replicated; and honestly, they’ve made it incredibly hard for me to stay anywhere else.

Amazing experience. Perfect location, staff and services. Absolutely excellent stay during busy Mardi Gras weekend

Wonderful and chic hotel close to downtown and parade route. The edition suite is perfect for families with kids. The locations is close to parade route and many great restaurants and stores

Buyer Beware — Hidden Fees and a Fraudulent $350 "Smoking Fee" My wife and I traveled to New Orleans for the Society of Thoracic Surgeons conference and stayed 4 nights at the Eliza Jane. This is trendy-looking hotel which I now regret recommending. The room and decor are nice, but the customer service was horrible and the billing was deceptive. After checkout I was surprised to find undisclosed fees on my bill. There was a $30/day “destination fee” that was never mentioned at booking or at check-in? Although I have seen charges like that before from other hotels, it is usually disclosed upfront. That was annoying enough, but even worse was a $350 “Smoking Fee.” My wife and I were the only two people in the room and neither of us smoke. When I called to dispute the charge, the manager on duty told me they have sensors in the room that detect smoking. If true, since neither of us smoke, the only possible explanations would be a false sensor reading or that a hotel employee smoked in the room? — neither of which is acceptable. When I challenged her "room sensor" argument, she got angry saying I was the one being unreasonable and hung up on me, Unbelievably unprofessional! I have contacted my credit card company to dispute the charge. I will gladly pay all legitimate charges except this fraudulent $350 smoking fee. I am also filing a complaint with the Better Business Bureau of Acadiana/New Orleans and the Louisiana Attorney General’s Consumer Protection Section. If you’re considering this hotel: beware of hidden daily fees and be prepared to fight unjust charges after checkout. I hope management will do the right thing and refund the smoking fee immediately. Requested action: Refund the $350 smoking fee and provide a written explanation of how this charge was incurred. Avoid this hotel or be prepared to waste VALUABLE time challenging fraudulent charges with absolutely no proof.

The hotel is lovely, very pretty. The fitness room is very nice. Just make sure when you book your room not to book it on the side that faces the dumpsters. They come to empty them at 4:30 in the morning making a HUGE noise and crash when they drop them down waking you. Also make sure to request your room isn't next to the elevator. Mine was and I heard it running all night long. The location is perfect. Close to Royal Street and Bourbon Street

This is a jewel of a location, not too big and not too small. All of the amenities are there, small pool, workout room, great downstairs lounge area, restaurant and fabulous bar and bartenders.