ibis Rotorua

Location was really good and the staff at the reception was very nice. Really good that there was a secure car park as well and bed was comfy.

No money invested in the rooms since they basically built the hotel, no chrome cast on the TV’s, the bathrooms are ancient, the water from the shower was coming out and it even got the carpet in the room because it was flooding, so I couldn’t even pick up my stuff without jumping into that puddle, the water didn’t go steamy hot, it was warm but not hot for the freezing weather. We got the Ground floor which meant we heard every single noise outside cleaners people etc and our view was a lovely rubbish bin. The carpet was stained and old. Honestly hotels NEED to be invested in over the years because otherwise they will get so bad no one will ever want to stay there! The fridge was so old it kept making noises throughout the night. This was $350 a night!!! Like if I was paying $100 then okay whatever, would be good enough but not for that price and the name Ibis should be better than that. Honestly so disappointed. I’m a very positive person but it hurts when you pay that much money to stay in a place like this.

good linen and comfortable pillows The staff were really helpful and friendly

There was no hot water for shower at night. Was told it was due to the hotel being busy. No really good enough. The rooms were not super clean and very run down.

Staff are good

The shower is cold and the pressure isn't the best.

Neat clean warm room. Reception staff was awesome. She sorted us with a better room.

Well located Ibis Hotel in Rotorua - plenty of parking in hotel and streets nearby with short walk to main section of town and other attractions. The hotel was quiet and very minimal noise around. Shared amenitites with nearby Novotel. Rooms are comfortable, not overly large but was ok for our one night stay. Efficient service and breakfast service was good - good selection and yummy meals. Would highly recommend checking this hotel out if in town

L’emplacement

On est allé prendre le petit déjeuner à 7:30 et à 8:00 ils commençaient déjà à retirer le buffet. Alors que c’est censé finir à 10h. Incompréhension