Embassy Suites by Hilton St. Louis St. Charles

Overbooked the hotel and gave our room away after being on the road for 10 hours, the front desk people where insanely rude and disrespectful do not come here even if you make a reservation!

Absolutely amazing! Very clean, nice staff, lots of space, our room was big for our family of 5, great breakfast. Great!

Excellent in all respects except one, I'll address later. The room was large and clean. Plenty of towels and 120v outlets. Good shower. 2 complimentary drinks at night, complimentary breakfast with made to order omelets. I would have rated it a 5 but there is a sign at the entrance stating no weapons. I have a license to carry a gun. I can't say I am pro "Constitutional" carry or "open" carry. However, a licensed person that has been finger printed, a background checked, trained, and approved by the state entrance refused entrance to the hotel is an invitation for bad people, who could care less about the law and even less about a sign. The bad people would still enter and kill people. The sign does not stop bad people. Allow licensed to carry people to enter.

Staff was nice, room was clean. When we checked in, we were put in a room that had people in it. We had friends joining us and 2 other couples were also put in rooms with people in them. It made us afraid to leave our things in the room during our event we traveled for because this seemed to be a common problem, giving people keys to already occupied rooms.

Nice room, great amenities

This stay was the worst of all stays in any hotel we have ever had. We prepaid for the presidential suite to find out upon arrival they gave our room away because they “hadn’t assigned rooms at that time” we are a family of 4 with two small children and the room was given to a couple. After no solution they gave us a “suite” and when we get to the room it’s 80 degrees with two double beds after requesting a king. The couch was disgusting, it looked like someone walked through mud then walked all over the couch. We were only refunded for a half of a night.. I don’t know why we expected anything more from an embassy suites but it’ll definitely be the last time i let my family stay at one.

I had the best lady Katy who checked me in.. Great personality. she made the stay great!! When I went to the restaurant, no waitress ever came or checked on the tables, I ended up ordering from the bar to take back to my room after waiting over a half hour! The coffee shop needs to be open for more hours.

Nice and clean and quiet good service I enjoyed

Lobby toilets filthy, AC in suite did not work, check-in clerk chewing gum

The front desk staff were helpful and gave me water for my workout when they didn’t have any to purchase which was sweet.