Residence Inn by Marriott Whitby

Spacious rooms. Pool, hot tub, and fantastic selection at breakfast.

Hot tub was cold. Shower door slowly opens when shower was taken. Booked 4 rooms, only 2 were close together.

Great location, not on a very busy road. Great size room, very clean. Staff were all very warm and welcoming.

On my second night, there were some extremely noisy people staying across and beside me. They seemed to be related and slamming doors until 130 am. Not the hotels issue. It just was annoying.

The location was good for our needs. The room itself was fine with the necessary amenities, pool and hot tub were great, bed was very comfortable.

The front desk staff upon check in was not friendly or hospitable given this is the hospitality industry. One lamp in the room didn’t work, another one was broken and in need of replacement, the handle on the toilet was cracked and ready to break and the music streaming option to the TV was a very bad connection and not useable. I brought these things to the attention of the manager when leaving to which I simply got an apology. I came here to celebrate my birthday with my partner. It’s unfortunate.

The location was great. The place was clean. The beds were comfortable. The pool and hot tub were great and warm to swim in. The front door was a little odd. You wouldn't know it was the front entrance. Not very appealing or inviting.

Breakfast. It looked like it was very nicely laid out and plenty of it BUT it was ALL cold. I was so looking forward to having a hot coffee and breakfast to find it cold with everything. So, I was very disappointed. The coffee looked hot, but it wasn't. I even added hot water but that didn't do it either. So, my advice would be for the staff to try them themselves or check on it repeatedly to make sure things are hot for their customers.

Very clean and bright, friendly staff, great breakfast with lots of options!

The pool was warm and not very deep so it was nice for small children

The pull out bed was so thing that you could feel the bars and the springs. It was very uncomfortable, even for my 9 year old, so that was dissappinting

Room

Traffic

The sofa beds in the big room are horrible. It cannot be slept on , even for a child. I booked for a family and we ended up not having somewhere for my son to sleep.