Three Village Inn

Very clean, recently refurbished, close to downtown

Everything ok

The facilities and location were beautiful. There was a problem with the cable and we were not able to get TV service during our stay, but that was the only negative.

Lack of TV service. Normally that wouldn't have bothered me but there were events I wanted to watch live and wasn't able to.

I find the person at the front desk unprofessional and rude! She would not accommodate my friends in anyway.. I was so embarrassed. Nobody was staying at this place and they wouldn’t upgrade them. She needs help in working in hospitality.. if you can’t be nice and accommodate your guests do not do this as your job.

It was a pretty setting, parking everyone was very nice.

No refrigerator, not many extra outlets to plug in stuff.

Location was great (near the bay) and near everything (restaurants, museums, and small quaint shops) within the town of Stony Brook. Ample parking near the room. Staff was very courteous.

Room (in Cottage) was smaller than expected, with limited as-sundries (i.e., no in room water bottles, no refrigerator).

The inn was pretty. The price was good if the room had been nicer and quieter.

The couch in the room had visible stains. It was noisy. There was a loud vacuum in the morning and constant alarms going off that sounded like peeping birds.

VERY poor communications as we asked multiple times for an early (1:30pm) check in. Received the standard “our check in is 3pm.” Absolutely unwilling to, at least, suggest that this property would be open to an early arrival. After that, we requested to leave our overnight luggage in their lobby as we were scheduled to attend an affair nearby for the afternoon. Their response, again standard, “we cannot be responsible for luggage and we do not have any room to hold your bags”. Poor and impersonal front desk and a horrible room up in the ATTIC! I’m a short man and using the toilet, standing up, my head hit the sloping wall of the overhead roof! $291 for a one night stay? On top of it all, couldn’t get to sleep because the Inn had a wedding RIGHT BELOW OUR ROOM! Did they tell us…NO. Did they KNOW that evening had a wedding scheduled…YES! This Hotel owes us, at least, a $150 refund! NOT a credit for a future stay…a REFUND! They have been notified, both by their “customer satisfaction” e-mail survey. Absolutely crickets with no response.