Chicago Athletic Association, a Hyatt Hotel

Wonderful

The facility is gorgeous. The room service is rubbish and cost a fortune.

The atmosphere was beautiful, the rooms clean and comfortable and the service very good. The valet went out of his way to assist us when we arrived from out of town and was very friendly, helpful and welcoming. The only downside to our experience was we chose to eat at The Cherry Circle Room. While this restaurant is inside the hotel it is NOT affiliated with the hotel. The service was beyond horrible, the food ordinary to bad and the menu overpriced even by Chicago standards. 2 of our entrees arrived 15 minutes before the other 2 entrees. The waiter was rude and inattentive and seemed angry that this was a problem. When the delayed entrees arrived one was nearly raw (it was fish). The waiter was nowhere to be found. When he finally appeared he was again put off and angry. In the end when we asked for the bill he slammed it on the table without a word and stormed off. In closing The Chicago Athletic Club was wonderful. The Cherry Circle Room was appalling.

The hotel's interior design is ideal for any get away. I stayed at the Junior Suit facing Millennium Park and the view was splendid. They had about a 32 oz complementary water with various snacks and liquor to purchase. The concierge was very lovely and helpful. I love the diversity of the staff. The one area I wasn't happy with the service was when I went to eat the roof top restaurant, "Cindy." When arriving at the restaurant I was greeted with a, "How can I help you?," I was confused due to the fact that I was coming to a restaurant where the appropriate question would be, "Welcome to Cindy's, did you have reservation or walk-in?". It felt rude and when leaving the restaurant I was going to take the elevator down to my hotel room but was stopped by the hostel and suggested to use the direct elevator to the ground floor. I believe due to the fact that I look young I might have been treated as I was not a guest of the hotel. The experience with the restaurant did not sit will with me or provide an experience to want to return. I did however enjoy the actual hotel and admire the architecture of the building.

Beautiful property with tons of charm!!!

I was upset that the elevators were not working and it took a long to get to my room and the lobby. I would have appreciated communication about this ahead of time and would have switched hotels. Apparently it had been an issue for at least two weeks. The staff were amazing. The rooms were dark and small.

Amazing architecture

Front desk staff were wonderful, as was everyone we encountered. This is a great property and we enjoyed many of its features. Would highly recommend.

Great stay!

Great public spaces