SOWELL HÔTELS Le Pas du Loup

A notre entrée dans la chambre on pensait que quelqu’un avait allumé la climatisation ! Malgré le chauffage au max la Température devait etre de max 10 degrés toute la nuit a cause de trous dans le mur extérieur ! INADMISSIBLE pour 155 euros si je n’avais pas du payer d’avance alors j’aurais Refuser de payer...

Excellent séjour dans un cadre agréable, accueil sympatique, chambre confortable, petit déjeuner copieux et formule de restauration pour le soir parfait. L'indication de l'entrée de l'hôtel serait un plus et éviterai des détours inutiles.

Staff were always friendly and helpful. Hotel well maintained. All inclusive food and drink a good move. French food buffet style good. ESI ski school very good. All of the resort runs were very well maintained. French clientele mainly. A great resort for family. Road in is an engaging drive.

Great location. All inclusive great for drinks on the slopes. Clean rooms. Food mass produced and quality was that of a budget hotel. More school dinners than restaurant.

We have used this hotel before, so were aware that there is no movement on an early check in. There is a room to store luggage & change into ski-wear, so we were able to get out on the slopes by 2pm. Reception staff are not exactly welcoming, but are efficient. Room was not cleaned for the entire duration of our stay (4 nights). Food is good, plenty of choice and all inclusive drinks are of a good standard. Booked balcony rooms this time, which had a good outlook over the slopes, although disappointed that even booking 7 months in advance requesting rooms near each other, one of the party were put on a different floor. However, would use again as perfect location for ski-in/ski-out and all inclusive option is good to budget for holiday.

The room itself was lovely with a beautiful balcony - couldn't fault that. Bathroom excellent. Main areas were so-so, could have been cared for better and the dining areas were frequently messy. The food was ok, I found the desserts much better than the main offerings. What I was the least impressed with was the unfriendly welcome we received when we arrived. I appreciate it was busy but we felt very unwanted. Also, the all inclusive alcohol didn't really work for us at all, the service was consistently rude to the point we felt very uncomfortable asking for a drink (it was clear they went keen on English speaking guests) and they ran out of rum and didn't offer an alternative even though they had other rum available.

Good location for ski in/out. Access difficult for unloading luggage and skis. Breakfast very good. Busy so room not serviced one day and had to request fresh towels at 5pm on return from skiing! Overall satisfactory stay.

Good location, otherwise poor. I have stayed before food quality had noticeably deteriorated, our room was not cleaned throughout our stay, staff rude and constantly telling you what you can't do (e.g. eat outside!!). Pool closed again.

Lost our booking but eventually sorted after 24 hrs. Staff helpful but seem to be over loaded. Restaurant a scrum. Food bland. Overall a comfortable stay - would use again for short break.

As regular customers of this hotel, we have been disapointed by our most recent stay. First, the food quality is decreasing every year which is a shame because it once was a very positive point about this place. Our last stay has been really horrible as we got our snowboard stolen from the hotel mandatory ski room. The staff was nice about it but could not do anything. The manager on the other hand could not care less, she only gave us her insurance telephone number without further help or consideration. In France, law states that hotels are responsible for their customers belongings, so the least she could do was come with an arrangement which she did not. The hotels mandatory ski room is accessible to anyone coming from outside the hotel, the coded door is never used, all in all security of customers belongings is non existant. BEWARE. I guess, if it weren't for the theft of our snowboard we would not have posted such a negative review. Still, the food quality of the all inclusive "package" would have tempered our enthousiasm regarding this place.