The Carlton Hotel, Atascadero, a Tribute Portfolio Hotel

The hotel is under renovation. It was still clean. The room was large and had great amenities. The location is the best, close to wineries and restaurants in downtown.

Location

Lots of work being done, loud workers, our room missing furniture.

Wish I could give this place less than 1 star. Booked this place in September for a stay this weekend and when I arrived there they tell me they don’t have reservations for me. When I show them my receipt with reservation number they proceed to tell me that they overbooked and don’t have rooms available due to renovations being conducted where my room was supposed to be. Once again, I booked this place in September and was never notified about a cancellation and was never refunded. They sent me to a holiday inn express like 2 miles away; thank God I paid for the rooms upfront front because it forced them to have Holiday Inn bill them directly. The couple ahead of us who they did the exact same thing to was told that since they elected to pay at the hotel that their card would just not be charged and they could just pay the holiday inn out of pocket instead; problem is when we all booked our rooms a month in advanced the price for 2 nights was about $400…the holiday inn express day of charges for 2 nights…about $700…I will never try to stay at this hotel ever again.

Worst hotel ever! Do not book. You will drive 5 hours just for them to tell you they’re overbook and your previous reservation is canceled. They will use the excuse of renovation. Do not Book! Older lady is very unprofessional. The hotel turned down a family who pre booked 3 rooms for the same excuse that the rooms were overbooked. Why not call in advanced

Based upon previous stays at the Carlton, & the reason for going back is because of its “old world charm”….it has completely lost all that pizzazz. The new color green is horrible & the rooms are very corporate America & lacking class. The staff booked us right next door to construction, which began at 7:50 am!! We couldn’t get out of there fast enough & our next trip, No Thank You, we’ll stay in Paseo Robles.

Great!

The staff was very welcoming softest beds I’ve ever stayed in at a hotel ever