Campanile Hotel Dartford

My room was clean and fine. I'd ordered a package of bed, breakfast and evening meal. At the evening meal it took one and a half hours to arrive. A lot of food on the basic menu I could not eat, so wanted to upgrade for £1.50. The system would not let me upgrade. I offered the man on reception the money but he couldn't take it. I ended up with a pizza which was supposed to be a vegetable one. It only had like half a mushroom as a topping and a bit of something else. The man on reception was also working in the kitchen. The service was DIABOLICAL. Breakfast was ok. I DO NOT RECOMMEND THIS TRAVELODGE.

A special thank you to Jay and Nirajt, who were outstanding servers throughout our visit. They were friendly, attentive, and made sure everything was perfect from start to finish. Their professionalism, positive attitude, and excellent customer service really enhanced the experience and made us feel valued as guests. I would highly recommend this restaurant to anyone looking for great food and exceptional service.

I Had a great stay, Jay on check in was a nice polite young man and always happy to help me also Jay and Rob are fantastic very friendly +always happy to chat and help me with anything i need would stay again

I’ve been saying at this hotel since before it changed into travelodge and what an upgrade altogether! The staff are so lovely Jay and Rob have amazing customer service and it’s always a nice welcome when they are on shift.

We arrived around 6.30pm, was seen nearly straight away, room was lovely and clean, booked a twin room for a friend and myself. We then went for dinner in the restaurant area, Jay served us, Had great banter and could recommend and advise us what was available and about meal deals. Excellent customer service. Would certainly stay here again.

I got to meet with Jay on arrival and he made me feel so welcome. Knowing I was on my own, he made time to talk to me and made sure that I was happy even when it got really busy. The hotel is one of the better travel lodges that I have stayed in. Clean, friendly and in s great location

Arrived at the hotel to be directed to a temporary reception, on arrival I asked where the restaurant was, only to be advised it was closed for refurbishment and no dinner or breakfast is available, this hotel was booked over others for the restaurant availability. The restaurant closure is not advised on the website or app, totally unacceptable, especially when people travel for business and end up stuck in a hotel with no food.

Don’t stay here until they have finished the refurb. Am shocked a huge company like Travelodge are risking their reputation by operating this site in its current condition. Go to Dartford a few mins up road. Much better.

There were tradesmen everywhere . I stopped off late afternoon/evening to get a room and was told I could only book online ,so I did. Then after booking and processing payment I was informed that there is a refurb underway and no food, to top it off they went on to inform me that in the morning there would be tradesmen about. What I certainly was not told was they would be working directly above me !!!! I was rudely awakened in the morning by drilling , banging, what sounded like furniture being moved around and all sorts of other noises I couldn’t figure out. I have taken videos . The whole reason I stayed was because I had come down I’ll whilst travelling down country . I needed food and sleep. There was no mention on your website neither did staff tell me before booking. In addition there was blood on the sheets in multiple places , the hair dryer was out of action and someone else’s hair in the bath room. Someone else’s carrier bag left under the bed . There is a Travelodge 3 minutes away, jointer to a Burger King!!! I could have stayed there . As you can probably imagine I would like my money refunded. If not I shall go through my credit card company .

Appalling hotel, filthy room and broken bath, lights, window , hairdryer etc. emailed them and contact via app NO response. Terrible customer service. Avoid this hotel for business or leisure at all costs.