Mövenpick Resort Aswan

I cannot even believe this is listed as a 5 star! We had no idea that there were new and old buildings. We ended up in the old building which is dingy and decrepit. The carpets were filthy and fraying. The room was dark and lackluster. There was no gym at the old building at all, so you had to walk a long distance to the new building to use the gym. Even once we made it there, one of two treadmills was broken and it was very warm which made the workout less pleasant. The food at the breakfast buffet was not great (e.g., baked beans were hard) and it was difficult to get service. They have this weird "deer park" where poor deer are kept captive in a small enclosed area for unknown reasons- they should release them into the wild where they belong. Positives- the grounds were very pretty with nice views of the Nile- I think that's about the only positive I could come up with from my stay at this hotel. Summary: The old building is not suitable for a "5 star" property and is not good value- this should be torn down or fully renovated to be up to par. MAKE SURE WHICH BUILDING YOU ARE BOOKING!!! Important note: You have to take a boat to and from this property to get to the town since it's on an island so build in plenty of time for this!!!

Excellent poolside experience - was really well looked after by the lovely Mahmoud, Karam and Hamada from the pool bar. Thank you so much gentlemen!

We had a wonderful stay at Movenpick Aswan. Special thanks to Tisir for the warm hospitality, quickly arranging a room change, and offering us access to the beautiful Panorama Restaurant. The service was exceptional and truly made our visit memorable. Highly recommended! Wael and Emad and mervat been very welcoming to serve

An outstanding stay from start to finish. The hotel is elegant, spotless, and wonderfully comfortable. Special thanks to the Guest Relations Manager for the warm welcome, professionalism, and personal care that made our visit truly memorable. Highly recommended! Mervat and Abu zeid with Ashraf at breakfasts was so helpful for us

Wonderful stay! The hotel was spotless, comfortable, and beautifully designed. The staff were friendly and always happy to help. The room was quiet with a lovely view, breakfast was delicious, and the location was perfect. Excellent value for money—highly recommended! Special thanks to tisir PR. Manager

The Movenpick Aswan Egypt property was a great setting. I would have rated this advertised 5-Star Hotel as a 5, but we had air conditioning issues in our room every night that hotel management did not address. You are not allowed essentially to control your own temperature in the room, and I will explain how I determined this. We stayed 3 nights, and during the day and into the evening the air conditioning worked fine. But after raising an issue that after midnight the cool air essentially shutoff, and the temperature started to rise even though it was set lower. I informed the Guest Relations staff member Shahd, who I might had was wonderful in providing exceptional customer service, as she made us dining reservations, and arranged a transfer to the Airport, but the issue with how the hotel controls the air conditioning CENTRALLY and shuts it off to save money/energy at the customers expense is not something she could overcome on our behalf. This is a hotel management issue. They know what they are doing, and did not care to address it with me no matter me raising the issue. My wife has hot flashes at night, so the only reason we made it through the night was the fan I bring on international travel we can use to blow air directly on her. Each night we woke up hot between 12:30am and 2:30am and even though the A/C setting was at 18.5 C, it was already at 20 C and just blowing not cool air. The temperature would continue to rise and typically when we woke up it was 21 to 22 C. I am not naive, and do understand how European/International hotels will reduce and control air conditioning, but I have also raised the issue when it has happened in both Greece and Italy and both times they could override it for the room for the duration of the stay. So, I know it can be done. The Movenpick hotel management made the choice not to. If it was not for the excellent service provided by the staff, Shahd in Guest Relations, Hamada and Mahmoud at the Pool, and Ramadan at the morning Breakfast buffet, I would have given a 2 instead of a 3. The guest services staff at this hotel is impeccable, the food is outstanding, and the grounds are beautiful. Hotel management needs a wake up call to not nickel and dime guests over energy costs when they pay $300+ USD a night.

The staff at the hotel were all very nice and were the highlight of the hotel. the downside was that for the first 2 nights we did t really sleep. We were upgraded to a suite in the old building and the noise from both the river (loud music) and the building meant we asked to be moved into a small room instead on the other side of the building. This was even noisier with loud music again till about 2 am. The food at the pool was lovely and the other restaurants we tried were ok.

Exceptional intimate hotel, strategically located where everything can be done on foot The rooms are beautiful, the staff very intentional and professional The director of the guest relations is exceptionally kind thanks Tisir We will be visiting this place soon

Location

The old building is sold as Mövenpick it’s hardly 3 stars very poor are facilities damaged had to ask for repair endlessly, dirty carpets, and totally mis sold by booking as 5 stars Unfortunately the new building same price but proper 5 stars no one e alert us of the huge difference

Location

Classic and delux rooms are situated in the old building which is hardly 3 stars and very different from the new one This should have been clear to customers unfortunately we were not informed and were mislead Am v disappoint