Mövenpick Resort Aswan

Beautiful hotel, staff and service were wonderful.

This is a beautiful property set in a serene natural environment. The atmosphere is quiet and peaceful, with a balcony offering stunning views of the river and surrounding mountains—truly a calming retreat. Breakfast was enjoyable, particularly the fresh fruits and yogurt. However, there were no gluten-free options available. The only area that needs improvement is the bedding. Unfortunately, the bed was not comfortable, and the pillows were lumpy and quickly flattened, which resulted in neck pain. Upgrading the mattresses and pillows would greatly enhance the overall guest experience.

Location. Services. Ambience. Food.

Mr. Ahmed and his team at the spa were fantastic. The services were exceptional specially the deep tissue massage.

We found the staff particularly friendly and eager to please. Everyone spoke excellent English and enjoyed our meager attempts to speak Arabic. The quality of the food was outstanding with more than generous portions. The pool staff, led by Mahmoud Abd Eldaim, were so friendly, helpful and attentive to each of our multiple requests that our time spent there was relaxing, peaceful, and absolutely wonderful. We highly recommend the Mövenpick for your next stay in Aswan!

Everything was really nice!

Unacceptable electric outages in the middle of the night. Stay for 2 nights, from moment we checked in late evening room only had electricity in the hallway entrance and bathroom. Complained to receptionist and he said government electrical outage. Waited a while room completely dark. So we demanded to move to another room that had electricity. Second night electrical outage again more than an hour so complain again to the receptionist. Unacceptable for a 300+ USD a night. Don’t stay here truly not worth it. We were in the new wing that look old already, I suspect this hotel is not well maintained and in trouble. It has a very nice location, what a pity !

excellent view, large space

noisy HVAC

Absolutely Horrendous Experience My stay at Mövenpick Aswan was hands down one of the worst hotel experiences I’ve ever had. We paid $700 for two nights and were given a filthy room — dirty carpets, visible dust, and to top it off, NO RUNNING WATER. Yes, no water at all. Completely unacceptable for any hotel, let alone a property that claims to be luxury. When we complained, instead of resolving the issue professionally, we were told the only option was to move to the “new building” — but only if we paid an additional $200. Desperate at that point, we agreed. Guess what? The so-called upgrade came with a BROKEN SHOWER that was never fixed despite repeated complaints. To make matters worse, hotel management verbally promised a refund for one night due to the ordeal. That promise turned out to be completely empty. No refund was processed. No follow-up. No accountability.

Got an upgrade to a deluxe room in the newer side of the hotel, which is the nicest part so good start to our stay. Loved the location and views. Enjoyed getting the free ferry (3 mins to cross) to the main bank.Nice touches like cakes and chocolate on arrival, complimentary lemon juice at the pool. Fantastic service, especially at the pool. Great food too. We ate dinner at both Mezze and Panorama and can recommend both. If you have a sweet tooth the pastry display at breakfast is a sight to behold! Best hotel to stay in Aswan, unless you want to fork out 1000 USD pn - and we went there to the bar and the service was rubbish! Only minor critcisms; no bathrobes in room, shower needed replacing, gym equipment is old and in need of maintenance.