Bourne Hall Country Hotel

Staff were exceptional. Nothing was too much trouble.

Staff were absolutely amazing, nothing was ever too much for them. Like other visitors reviews, Tom and all the staff, owners very friendly. Breakfast really well organised, lots of choices. Had evening meal a couple of nights and can honestly say, really lovely home cooked food. If we return to the Isle of Wight in the future, I would have no hesitation in returning to this hotel. Highly recommend! 😀

Nothing!

The staff were exceptional. The breakfast was really good.

The photos showed an indoor pool, and they haven't had one for years now. That is the fault of the photos...

A lovely, historic building, set high on the cliff above Shanklin, giving great views out to sea. Within easy walking distance of the old town, chine and beaches (for a fairly fit middle aged couple). Room was clean and comfortable. Staff were exceptionally helpful and friendly. Ample parking. Good breakfast.

Although clean and comfortable, much of the hotel would benefit from a facelift/redecoration as it did look tired, especially in communal areas. No lift. We didn’t use the pool. Pillows were hard and need renewing.

Views are beautiful, as are the grounds. Was very pretty to look at. The bar is cute and it looks like 30 years ago this would have been a lovely place to go

The pool isn't heated and the surrounding areas would benefit from a jet wash. Bed hard and uncomfortable Tiles on bathroom floor are loose, extractor fan doesn't help 4 wet towels with not enough hanging space to dry so smelt like wet dog. No door to separate the bunk beds and bedroom so if we didn't want to go to bed at 8pm when my children did we had to sit in the dark. Hotel had no vibe or buzz, we can picture how it may have once been a wonderful place to visit and a buzz on the patio with drinks but there was nothing. Hotel didn't seem busy when we were there, hardly any cars in the carpark and maybe saw 1 other family per day we were there (4days) we had 2 children and felt we'd been put at the back of the hotel with a rubbish view (of the bins!) Rather than something nicer looking over the grounds. Positioned on a steep hill. We'd already read the reviews about the breakfast being bad so we didn't bother, we didn't want to risk being disappointed so headed out each morning. It also looked like no other person was there for breakfast or dinner either.

Location was great

Dated. Needs some updating

Tom was amazing, he couldn't do enough for us, and any info, Tom was your man. Thank you Tom

The pool needs some TLC

Very ordinary breakfast.

Location only ok if you could walk up the hill. No good if you were in a chair.

Cooked breakfast/ buffet. Not changing the towels regularly enough.

Within walking distance of Shanklin old town Free parking (hotel arranged reserved parking for us as there was a wedding taking place when we were there). Outdoor pool - lots of games/accessories/pool toys to use. Space for sunbathing, including seats and sun loungers. Great staff- very friendly and very accommodating Linked rooms which enabled us to put the kids to bed and then watch tv in peace

Slightly hilly location but the walk back from the old town was good for us!!