Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

I like how the hotel looks and the clean property

I had the best time !!

Our vacation was lovely! The property was clean and well maintained. Sadly it was seaweed season, but the resort was doing their best to try to clean away as much as possible. Event host, Colin was amazing and kept us involved in all resort activities.

hubo muchos detalles que deben cuidar, el teléfoni de la habitación no funcionaba, la bicicleta de smooties que procionan no funcionaba, la lancha para ir al snorkel descompuesta (eso nos dijeron), la verdad som cosas que parecen pequeñas pero en realidad deben cuidar mucho. que pena que nos tocara esa experiencia. al final tambien el chico de la marimba ya no lo dejaron tocar y la estabamos pasando muy bien, todos los huespedes nos molestamos. Cuiden su hotel, aun es muy lindo, pero esos detalles les pueden costar mucho. El personal del hotel muy bien! todos nos trataron excelente!

Peaceful Vibe, Great Service — But Limited Entertainment and So-So Food I recently stayed at Margaritaville Cancun and had a mixed experience. The staff were excellent—friendly, polite, and always helpful. The pools were clean, the drinks were well-made with popular brands, and the overall atmosphere was peaceful and relaxing. The spa and massages were also fantastic. That said, the food was mediocre overall, with the seafood being the standout. Room service had limited, low-quality options. Despite being told to reserve the morning of, dinner reservations were always booked until 8:30 PM. Entertainment was lacking, aside from a nightly live band and one enjoyable beach BBQ with acrobat performers (the highlight of the week). Most activities required pricey excursions. The beach itself was nearly unusable due to nonstop sargassum, which created a constant foul smell—even though staff worked hard to clean it. If you’re looking to unwind by the pool with good drinks in a quiet environment, this could be the spot for you. But if you’re seeking great food, a lively atmosphere, or beach access, you may want to look elsewhere.

Great hotel , very clean and good service, only issue was the sea weed so wouldn’t recommend you to travel in summer

The place was average, tired decor but perfectly fine. Not 5 stars. Overwhelming disappointment was the stench of sewage all the time and the sea was unusable due to seaweed which is not the hotels fault and indeed they were trying hard to clear it.

This property is small and offers everything needed. Planning excursions was very easy thru the resort and all the events at they offered were fun and engaging

Day 1 we arrived and were given a tour from a concierge and checked in and was given an opportunity to pick from a romantic dinner or couple massage and then if we don’t use. We get $100 towards our room. Dinner was ok night 1. During the live music I went to the ladies room where the door knob fell off and locked me in the bathroom. For 15 min I banged and screamed for help. It wasn’t till my bf went looking for me and had a woman check the bathrooms did she have to let me out. FYI during this day I got 3 visits and 2 phone calls to pay and pre book a massage for an extra fee. I finally snapped as I felt like I was being harassed. Day 2 we had dinner reservations to the only OTHER restaurant. That is correct. They only have 2 restaurants for dinners. 2 for lunches. And 1 for breakfast. Dinner at Latino was by far the worst food at the report. So bad. Day 3 we took an uber to Puerto Morales for dinner and had an amazing meal. At no time did I get drunk……… All meals have up charges for extra money to have better food. The hotel is a time share selling hotel so come to find out I had to pay for the Taco Party and wasn’t allowed to use the $100 package I was given at the start because I didn’t sit through a time share presentation that I knew nothing about. Don’t forget the bug spray !!! I look like I have the chicken pox from whatever bugs are at the main bar. Bath tubs don’t have hot water. Oh yes and in our suite the door to the bedroom fell off twice!

It was amazing!! The cleanest hotel we’ve been too in Cancun, this was our 3rd time going to Cancun. The food was also the best. The atmosphere is so calm. Right on the beach and more private than the hotel zone. The staff were great all over from front to the restaurants, the bars, just walking around. I would definitely come again!