Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

This was our 6th visit in last couple years, and our last. Too many little Changes and issues that now stacked up make this very average stay. Whether be the limited items in joes merchant (no more American candies and chips, no Diet Coke just less). Or when Rita’s had no steak shrimp or fish, or the BBQ prime cuts steak night that never occurred and no one had a clue when asked and showed their app promo as to why. The garbage left on top of a can on the beach for an entire day, or the lack of servers taking drinks orders but had 6 ladies selling massages. My room service order of ham turkey club that arrived as ham and fried egg, and less room service options (no drinks like sodas). Changed beer distributor so lost Tecate beer. Each item not a huge deal just too many that we won’t come back. And 6 visits no staff seemed to care, most looked Away when passing. As if a new owner manager is in place and not for the better. If they maintain this I would hope the rates would drop as what is now offered and delivered is below what they lost the rooms for. Adding one image to show again little thing as on website menu they cannot even spell lobster properly (lonster).

The layout of the property was lovely. The rooms all had verandas which offered a beach view or a pool view. The rooms are decorated with beach themes. It is family friendly. The employees are very friendly, attentive and helpful. We enjoyed the smoothie bar and the various restaurants. Our favorite was the taco bar.

Help was great. Room was great . They just have to have beach house restaurant open every night for dinner. .I personally don't like eating buffet on the beach waiters and bar staff was top notch.

I loved the property. It was beautiful. Need more adult only activities.

We had an excellent time and will be back!

Very relaxing

The food needs to be improved. Too inconsistent. The staff is incredible. Please get rid of seaweed earlier in the day. Better snacks for the room not enough selection.

Everything was amazing. My family and I had amazing time.

Absolute Paradise and can’t wait to go back.

Smaller resort, very laid back. Great people and service. Will go back again