Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Poor staff poor entertainment limited dining

The staff was friendly and professional. Had a awesome time and the room and resort was exceptionally clean.

Good

The property is not huge so the amount of people Is not overwhelming. The rooms are nice and restaurants are good. The VIP through Expedia is a joke, you don't get a hotel credit all at once, the hotel only gives you dollars towards services.

Small and quiet. The staff was helpful and friendly.

Small resort, which we loved! Clean and easy to get around. The staff was excellent!

It was a beautiful resort l, everyone was friendly. I am definitely going back.

It is a great resort for families and couples. Staff was great. Food was amazing and everything is close. We had a swim up room and loved it.

Loved the rooms, food was excellent and the cocktails made by Manuel at the lobby compass bar were incredible. This was our second time, came here with other adults and mostly stayed by the adult pool area. Rita’s tacos were great as always and Franks and Lola’s and Latino were both very good. There were a lot of young kids which was surprising as I’ve always felt there wasn’t much to do for them to do but most were in the beach and by the kid pool all day. Such a great walkable resort, worth visiting all the pools even if your room is just close to one of them. We loved the License the chill bar at the adult pool with drinks made by Jose Luis. Great visit but we may try the adult only Margaritaville down the road next time.

This was our second visit to the location. We actually visited 12 years ago when it was formerly the A Zulu Beach resort. When looking late this year for a trip, we knew we wanted something smaller, well-run, at a not-party or too busy location. Something all of us could enjoy. So after searching dozens and dozens of places, we knew we wanted something like what we had experienced 12 years ago. While the ‘Margaritaville’ branding wasn’t our vibe. The location, size, quality of Karisma resorts gave us the confidence to try it. We were very pleased to find not too much had changed. The property is clean, intimate, well staffed with a beautiful beach. Some of the staff from our visit 12 years ago, and my husband’s parents subsequent visits after we told them how much we had enjoyed our first visit, were still there and still in contact with his parents. The staff really makes this place. Everyone is so kind and genuine. The room was immaculate when we arrived, and there was a happy birthday banner on the door and decorations on the bed when we arrived. There are some advances in tech: an app and scannable bracelets. There is a new process to get ‘per diems’ from a commissary, which included two drinks and snacks per day. The entertainment staff worked hard to keep events going and included us in them. There were a couple of differences from our last visit: it used to be a ‘gourmet’ all-inclusive, with a strong focus on a variety of restaurants and quality of food options.