Amaka Calma Tulum by Cercana

The staff of the place is ok. But the rest is not

Quaint and charming property. Walking and biking distance to shops and restaurants and beach. Rooms were clean and comfortable and balcony was a great way to relax.

Good quiet area with lots of dining and shopping outings in walking distance. Staff was very friendly and helpful.

The property was good, however, in terms of customer service and helping you with reservation changes zero stars. They had no empathy for our circumstances or willing to refund us for the nights we couldn’t use due to flight delays and notice well in advance.

Loved the location of this hotel. Restaurants were 1 block away and easy access to pharmacies and small market. We felt very safe.

The quietness.

Really relaxing hidden gem, half an hour away from the touristy spots!

Proximity of eating spots nearby. Very comfortable beds, clean pretty rooms. Nice pool and its surroundings. Free bikes for the guests to use are really great because Tulum is perfect for biking in general.

The property seems larger and more polished in the pictures than in reality. It felt it needs better maintenance, many things were not neat, cracks in wall, stairs, bumpy wooden deck around the pool, sun chairs with bird poops, many small details which affect the overall quality of experience. There were consistently leaves in the pool due to the nearby deciduous trees - but we have seen the staff trying to clean it. The bikes they provide need to be checked once in a while if they offer them, their conditions were not ideal. It seemed first days guests had to wash their dishes after the breakfast but the last morning there was a staff member doing that, it only felt a bit like a hostel, not a big deal just little confusing.