Best Western Plus Springfield Airport Inn

nice mattresses, breakfast was good, friendly staff, good parking,

elevator too small, bathroom door would not close without scraping the toilet

Good parking lot, nice outside area, ice machine worked. Breakfast was average. Access to Route 66 downtown was easy.

Didn’t eat.

Not a lot

We stayed June 7-8 2026, at approximately 0545 someone tried to enter our room and opened the door to our room. We have stayed many nights in hotels so we figured someone was at the wrong room, It happens at times. When we got around to getting up around 0730 that morning our door was cracked open and held by security “latch”? I went to the front desk to inquire about this incident the girl at the front desk was very pleasant and helpful. She and I could not understand how someone would have a keycard that would open our door? She started to pull up the video of the hallway that morning. As we checked out she said she would look in to it and get back to us. 20 minutes later she called me on my cell and said the video showed the maintenance man trying to enter our room. And that he was probably at the wrong room? At 0545 in the morning? His he new to reading the room numbers on the door? Was he really going to start working on a room that early? At what point in time was someone going to apologize to us, call the room, message, email, etc?????

I have stayed at this property every year for my annual trip to Springfield to visit family. Their free morning breakfast is hearty and consists of biscuits and gravy, yogurt, waffles, assorted juices, breads, dry cereals, oatmeal and fruit. Eggs and sausage make it complete. The cleaning staff work tirelessly every day and it shows. There is always a wonderful, fresh smell throughout the lobby. I had a few minor issues with my room and front desk employee, Joseph, resolved these with ease. Thank you, Joseph!

Good location, basic accommodation, no complaints

Nothing