Casa Mayor Saltillo, Hotel Hacienda

It must have been quite something when it was new, but has not been properly maintained or updated - shonky lifts, tired and rather scruffy decor. It still makes an impression and the very large rooms have comfortable beds with good bedlinen. Showers are separate, walk-in ones, which is good, but the shower-head is not adjustable and the water was never really hot. I had to change room after the first night because the blackout curtain wouldn't close and needed maintenance the following night because the downlights over the bed were still flickering, even when supposedly switched off. Front desk staff were friendly and helpful, but the breakfast staff were not... Breakfast was a major bugbear - the head waiter was hostile and verging on rude; it was supposed to start at 06:00 but never did - the last morning they were still putting food out for the buffet at 06:30, which is when I need to leave. It's expensive, the hot food is unlabelled so you take a chance on what you get and "hot" might mean stone cold. Completely unacceptable. Would I return? Definitely not

Hotel was obviously very beautiful when new, if you like the very elaborate and ornate style, but has not been well maintained and is now very dated and scruffy. I had to change room after the first night because the blackout curtain wouldn't pull and the shower was problematic. Front desk staff are great, breakfast staff verge on rude and really don't care at all; breakfast is supposed to start at 06:00 and they are simply not ready until 06:15 at the earliest. The buffet still wasn't laid out at 06:30 this morning and the manager just blamed a late truck. Given that they charge a lot for breakfast, that's not acceptable. Beds are very comfortable, shower in the second room was OK, but not really hot enough. My colleagues and I asked to speak to the manager about a long-term arrangement, (s)he wasn't available, we never received the promised call back. That was probably just as well, we won't be spending the next 7 months there under any circumstances.

The bed was comfortable and the linens were very nice. The room was a very nice size with a separate seating area and desk

Everything was great

Checking was slow and restaurant had terrible service. It took an hour and 10 minutes to get our food.

Friendly staff, great room upgrade!

Every person working there are kind and accommodating. Hotel is beautiful, rooms are excellent. The restaurant has great food . We ate there in the afternoon then the breakfast buffet the next morning.

There is nothing not to like

Excellent everything. Will stay again if back in Saltillo

The safety deposit was deducted at the time of checking but it is not returned yet. Also there was no internet during the check out then no receipt was provided during the checkout. I was told that It would be sent trough the email and I never received it

Very nice decoration and very spacious suite.