Hilton Garden Inn Providence Airport/Warwick

I have stayed at this location several times and always had great service. On this trip Jacob at the front desk was great and very helpful in helping me. Thank you Jacob

I am a lifetime Diamond member of Hilton Honors. I have never seen more apathetic service at a Hilton property. I was moved to complain for the first time to Hilton through the Guest assistance contact and was promised on multiple occasions that the local HGI management would reach out to me to discuss my issues. In keeping with their utter lack of care, I have heard nothing from them for over a month despite me reminding the corporate Guest Assistance multiple times that the local management had done nothing. My suggestion is to find another place to stay if you have any expectation of professional service.

Great stay. Front desk agent (lady with blonde hair) was top notch. Clean and comfortable stay

Great stay, Darcie at the front desk was very welcoming and helpful!!

Did not have breakfast. Wish you would offer Continental breakfast

Too much noise by the pool late at night.

No breakfast included so didn't have it. Expected to be able to get a cup of coffee on my way out in the morning but no coffee available from the urns by the door. They'd run out.

The staff person, Tristan, who checked me in refused to speak up. I'm hard of hearing (but wear hearing aids so you wouldn't know it) but Tristan refused to speak at an audible volume. I struggled to hear anything he mumbled at me. He refused eye contact. I observed him speaking jovially at a normal volume with men - just not with this elder woman. I had to interact with Tristan constantly as my room keys failed to work 4 different times. Very aggravating.

Vicinanza al terminal aeroporto

Migliorare la reception

Great hotel! Amazing staff! Super convenient and always a great stay! This is the only hotel I will stay in after previous stays in the area!